Certified Technicians
Certified Technicians | Heating and Air Conditioning | Georgetown
When Georgetown homeowners need prompt, reliable comfort solutions, they trust HEP’s certified technicians to deliver. From precision tune-ups that keep utility bills low to same-day repairs that restore your peace of mind, our team brings decades of expertise, cutting-edge diagnostic tools, and a friendly smile to every doorstep. We arrive when we say we will, protect your home like it’s our own, and back every job with straightforward pricing—so you’re never left guessing.
Whether your system falters on the coldest night or you’re planning an energy-saving upgrade for the sweltering summer ahead, HEP is ready with turnkey heating and air conditioning services tailored to Georgetown’s unique climate. Call us today and discover how effortless year-round comfort can be when certified professionals are on your side.
FAQs
What certifications and training do your HVAC technicians hold?
All of our Georgetown service technicians are licensed by the State of Texas, hold current EPA Section 608 refrigerant‐handling certification, and are NATE-certified for both heating and cooling specialties. Beyond mandatory credentials, each technician completes a minimum of 40 hours of factory training every year on the latest HVAC technologies, ensuring they can correctly diagnose, repair, and install all major brands.
How quickly can you respond to heating or cooling emergencies in Georgetown?
Because our dispatch center is located right here in Georgetown, we can reach most homes or businesses in 60–90 minutes for true no-heat or no-cool emergencies. Our trucks are fully stocked with common replacement parts, allowing us to resolve 85 % of emergency calls on the first visit. Emergency service is available 24 hours a day, 7 days a week, including weekends and holidays.
What types of HVAC systems do you install and service?
We work on virtually every type of residential and light-commercial system used in this part of Central Texas, including high-efficiency gas furnaces, electric heat pumps, variable-speed air conditioners, ductless mini-splits, geothermal units, rooftop package units, and indoor air-quality accessories such as whole-house dehumidifiers and air purifiers. Whether your system is brand new or more than 20 years old, our certified techs have the training and diagnostic tools to service it properly.
How often should I schedule maintenance for my heating and air conditioning equipment?
For optimal performance and to keep manufacturer warranties valid, we recommend professional maintenance twice a year—once in early spring for the cooling system and once in fall for the heating system. During a tune-up, our certified technicians will clean coils, check refrigerant charge, test safeties, tighten electrical connections, and verify airflow. Regular maintenance can improve efficiency by up to 15 % and extend equipment life by several years.
Can your technicians help me improve my home’s energy efficiency?
Absolutely. During any service visit, our technicians can perform a complimentary energy-efficiency inspection that covers duct leakage testing, thermostat calibration, and attic insulation checks. Based on the findings, we may recommend sealing the ductwork, installing a programmable or smart thermostat, upgrading to a variable-speed HVAC unit, or adding solar-powered attic ventilation—solutions that can cut Georgetown homeowners’ utility bills by 20–40 %.
Do you offer warranties or guarantees on your HVAC repairs and installations?
Yes. All repair work performed by our certified technicians carries a 1-year parts and labor warranty, and complete system installations come with a 10-year manufacturer parts warranty and a 2-year labor warranty. We also provide our exclusive 100 % Comfort Guarantee—if you’re not satisfied with the performance of a new system within the first year, we’ll make it right at no additional cost or refund your investment.