Emergency Service
Emergency Service | Heating and Air Conditioning | Georgetown
When a surprise breakdown strikes in the middle of a Georgetown heatwave or a frigid winter night, HEP’s emergency service team gets your comfort back on track fast. Our certified technicians arrive equipped for on-the-spot repairs, transparent pricing, and clear communication, so you never have to wonder what comes next. From buzzing thermostats to silent furnaces, we’ve seen it all—and we’re ready 24/7 to restore safety, efficiency, and peace of mind.
Residents and small businesses trust us because we treat every call like family. We fine-tune aging units, replace failed components with high-quality parts, and clean up thoroughly before we leave. If your heating and air conditioning suddenly quits, call HEP; help is already on the way.
FAQs
What situations are considered an HVAC emergency?
An HVAC emergency is any breakdown or malfunction that threatens your family’s safety, comfort, or property. Common examples include a complete loss of heat during freezing temperatures, an air-conditioning failure in extreme heat, gas or refrigerant leaks, electrical burning smells, flooding around the indoor unit, and systems that will not shut off. If you are unsure, call us—our dispatcher can quickly assess the situation by phone and advise whether immediate service is necessary.
How fast can your team arrive at my home in Georgetown?
Because we station technicians throughout the Georgetown area, our average response time is 60–90 minutes after your call is dispatched. During severe weather or city-wide outages, we triage calls based on urgency—homes with vulnerable occupants such as infants, elderly family members, or medically necessary equipment are given top priority. While you wait, our dispatcher will provide safety instructions and real-time arrival updates via text or phone.
Are your technicians qualified to work on any brand or model?
Yes. Every emergency technician on our roster is state-licensed, EPA-certified, and factory-trained on all major HVAC brands, including Trane, Carrier, Lennox, Goodman, Rheem, Daikin, and Mitsubishi. We continuously invest in brand-specific training, diagnostic software, and an on-truck inventory of the most common OEM replacement parts. This broad expertise allows us to repair 90% of systems on the first visit, regardless of age or manufacturer.
Is there anything I should do before the technician arrives?
First, switch off the affected system at the thermostat and breaker to prevent further damage. If you smell gas, leave the house immediately and call 911 before contacting us. For water leaks, place towels or a bucket under the unit and turn off its water supply if accessible. Clear a path to the equipment, secure pets, and have your maintenance records ready. These small steps help our technician diagnose and resolve the problem faster once on site.
Do emergency visits cost more than regular appointments?
Because emergency calls require immediate dispatch outside normal scheduling, there is a standard after-hours diagnostic fee that covers overtime labor and rapid logistics. We disclose this fee upfront when you book, so there are no surprises. Once the technician diagnoses the issue, you will receive a written estimate for parts and labor before any repair begins. If you decide not to proceed, you are only responsible for the diagnostic fee. Regular maintenance plan members receive a 15% discount on all emergency charges.
What payment or financing options are available for urgent repairs?
We accept major credit cards, debit, checks, and contactless payments on site. For larger repairs or system replacements, we partner with reputable lenders to offer 0% interest financing for up to 18 months (subject to credit approval) and extended low-interest plans up to 60 months. You can complete the quick digital application on your phone while the technician is still present, allowing work to begin immediately once approved. We also honor manufacturer rebates and local utility incentives whenever available to reduce your out-of-pocket cost.