Transparent Pricing
Transparent Pricing | Heating and Air Conditioning | Georgetown
At HEP, we believe comfort shouldn’t come with surprises. That’s why our transparent pricing promise lays out every cost before a single tool is lifted, giving Georgetown homeowners total confidence in their heating and air conditioning choices. From the first phone call to the final system check, you’ll know exactly what you’re paying for—no hidden fees, no last-minute add-ons, just honest service backed by decades of expertise.
Whether you need a quick repair on a sweltering summer afternoon or a full system replacement before winter’s chill, our certified technicians arrive on time, communicate clearly, and treat your home with respect. Pair our upfront quotes with flexible financing and industry-leading warranties, and you’ll see why so many of your neighbors count on HEP to keep their homes cozy, efficient, and worry-free all year long.
FAQs
What does “transparent pricing” mean for your HVAC services in Georgetown?
Transparent pricing means you know the full cost of your heating or air-conditioning service before any work begins. We list the price of each part, labor hour, permit, and disposal fee on the written quote we hand you on-site. No vague ranges, surprise surcharges, or last-minute add-ons—just an itemized total you can review and approve.
How do you calculate the price for a heating or air-conditioning repair?
Our technicians perform a diagnostic inspection for a flat $89 trip fee (waived if you authorize the repair). Once the issue is identified, we reference a standardized price book that factors in part cost, labor time, and manufacturer recommendations. Because the prices are pre-set, two customers with the same repair in Georgetown will pay the exact same amount, regardless of home size, neighborhood, or time of year.
Are there any hidden fees, overtime charges, or weekend premiums?
No. The quoted price already includes travel, parts, and labor—even if the job runs late into the evening or falls on a weekend. The only time your price changes is if you approve additional work that was not part of the original scope, and we document that change on a new signed work order.
Do I get an upfront estimate, and is it binding?
Yes. After we diagnose the problem, we give you a written, line-by-line estimate that shows the total you will pay when the job is finished. If we overlooked something and the actual cost is higher, we absorb the difference. If the cost is lower, you pay the lower amount. Either way, the estimate protects you from price creep.
How does your transparent pricing compare to flat-rate or hourly billing?
Traditional hourly billing can create uncertainty because you do not know how long a repair will take. Flat-rate pricing often bundles several services together, making it hard to see what you are paying for. Our transparent, itemized approach blends the best of both: a single final number for the job, but with a clear breakdown so you can see exactly where every dollar goes.
What payment or financing options are available for larger HVAC projects?
For system replacements or major repairs, we accept all major credit cards, personal checks, and ACH bank transfers. We also partner with trusted lenders to offer 0% interest financing for up to 18 months (subject to credit approval) and low-interest plans up to 60 months. Whatever option you choose, the financing paperwork shows the same itemized price you would see if you paid in full, ensuring total transparency.