Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Grandview
Grandview’s weather can turn sticky in seconds, so when your air conditioning sputters, HEP’s emergency team is on the way—24/7, 365 days a year. Our certified technicians roll up with fully stocked trucks, ready to diagnose and repair everything from blown capacitors to refrigerant leaks on the very first visit. You’ll get straight-forward pricing, honest advice, and the peace of mind that comes from a company that’s been keeping local homes cool (and warm) for decades.
Beyond speedy fixes, we treat your system like our own: testing every component, cleaning up the workspace, and guarding against future breakdowns. Whether you need an after-hours rescue or a preventive tune-up to boost efficiency, HEP turns stressful HVAC moments into cool, calm comfort—so you can get back to enjoying Grandview without breaking a sweat.
FAQs
What situations count as an air-conditioning emergency?
Any issue that makes your home unsafe, could cause permanent equipment damage, or leaves you without cooling during extreme heat is considered an emergency. Examples include complete system failure in temperatures above 85 °F, refrigerant leaks, electrical burning smells, repeatedly tripped breakers, and frozen indoor or outdoor coils. If you are unsure, call us—our dispatcher will help you decide whether immediate service is needed.
How fast can your technicians reach my home in Grandview?
Because we keep a dedicated on-call team in Grandview, our average arrival time for emergency calls is 60–90 minutes, often faster during normal business hours. Severe weather or unusually high call volume can extend that window, but you will always receive a realistic ETA from our dispatcher and real-time text alerts when your technician is en route.
Are your emergency HVAC services really available 24/7, even on holidays?
Yes. We staff licensed technicians around the clock, including nights, weekends, and every major holiday. When you call after hours, you’ll speak with a live Grandview-based dispatcher—not an answering service—who can deploy the next available technician immediately.
What brands and system types do you service?
Our EPA-certified technicians are trained to repair and maintain all major air-conditioning brands sold in the U.S., including Trane, Carrier, Lennox, Goodman, Rheem, York, Bryant, American Standard, and Daikin. We handle central split systems, heat pumps, ductless mini-splits, packaged rooftop units, and high-velocity AC systems. If your brand is less common, let us know the model number so we can confirm parts availability before arrival.
Is there anything I should do while waiting for the emergency technician to arrive?
For safety and to help us diagnose the problem faster: • Turn off the thermostat to stop the AC if you smell burning, see sparks, or notice ice buildup. • Check your circuit breaker; if it has tripped, reset it once. If it trips again, leave it off. • Move pets and valuables away from the indoor unit to give the technician clear access. • Jot down any recent noises, smells, or error codes you observed—this speeds troubleshooting. • Keep doors and windows closed to retain any remaining cool air.
How much does emergency air-conditioning repair cost?
Our emergency diagnostic fee in Grandview starts at $119, which covers travel and a complete system assessment. After diagnosis, you’ll receive a flat-rate quote for repairs—including parts, labor, and after-hours surcharges—before any work begins. Common emergency repairs like capacitor replacement typically range from $180–$300, while compressor or refrigerant issues can run $800–$2,000. We accept major credit cards, offer financing on repairs over $500, and waive the diagnostic fee if you authorize the repair during the same visit.