24/7 Emergency Availability

24/7 Emergency Availability | Heating and Air Conditioning | Grandview

When your furnace quits on a frigid night or your A/C falters during a sweltering Tennessee afternoon, Grandview homeowners know they can count on HEP to answer the call—no matter the hour. Our local, licensed team is standing by 24/7, ready to roll with fully stocked trucks and the expertise to restore comfort fast. We diagnose on the spot, quote up-front prices, and back every repair with the HEP Happiness Guarantee, so emergencies never have to feel overwhelming.

From cracked heat exchangers to sudden refrigerant leaks, we’ve seen it all and fixed it all. One call delivers the prompt, professional service your family deserves, plus the peace of mind that comes from having Grandview’s most trusted heating and air conditioning specialists on your side—day, night, weekends, and holidays.

FAQs

What situations are considered HVAC emergencies, and when should I call for 24/7 service?

An HVAC emergency is any heating or cooling issue that poses a safety risk, threatens property damage, or leaves your home without climate control during extreme temperatures. Examples include a complete loss of heat in winter, an AC breakdown during a heatwave, gas odors or suspected carbon-monoxide leaks, water leaking from the indoor unit, sparking or smoking equipment, and unusually loud banging or grinding noises. If you encounter any of these problems—or you feel unsafe or uncomfortable—call us immediately, day or night.

How quickly can your technicians reach my home in Grandview and the surrounding communities?

Because we keep a dedicated on-call team in Grandview around the clock, our average arrival time within city limits is 60 minutes or less. In nearby towns such as Raytown, Lee’s Summit, Belton, and Independence, we typically arrive within 90 minutes, traffic and weather permitting. When you place an emergency call, our dispatcher will provide a real-time ETA and text you the technician’s name, photo, and GPS tracking link for added peace of mind.

Do you service all makes and models of furnaces, heat pumps, and air conditioners during emergencies?

Yes. Our NATE-certified technicians are trained to troubleshoot and repair every major brand, including Carrier, Trane, Lennox, Goodman, Rheem, York, and Mitsubishi. We stock our service vans with universal replacement parts—ignitors, capacitors, contactors, flame sensors, motors, and refrigerant—so most emergencies can be resolved on the first visit, even for older or less-common equipment.

Is there anything I should do while waiting for the emergency technician to arrive?

For heating issues, turn off the system at the thermostat and circuit breaker if you smell gas or hear unusual noises. For cooling emergencies involving water leaks, switch off the AC, place towels or a pan under the drip, and shut off the condensate pump if accessible. Never attempt electrical repairs yourself. Keep pets and children away from the equipment, and have your model and serial numbers ready to speed up diagnostics.

How are 24/7 emergency service charges calculated, and will I know the cost upfront?

We charge a flat emergency diagnostic fee that covers travel and a complete system evaluation, no matter what time you call—even weekends or holidays. After diagnosis, you’ll receive a written, upfront estimate for any required repairs. We obtain your approval before any work begins, and we do not add hidden after-hours surcharges beyond what’s disclosed. We accept cash, credit cards, and financing on repairs over $500.

Are holiday and overnight repairs covered by my manufacturer’s warranty or maintenance plan?

If your equipment is still under the manufacturer’s parts warranty, those parts remain free regardless of when the failure occurs; labor charges, however, still apply unless you have our Extended Labor Protection Plan. Customers enrolled in our Comfort Club maintenance program receive a 15% discount on all emergency labor and can skip the after-hours diagnostic fee up to twice per year, including on holidays like Thanksgiving and Christmas.