Background-checked Technicians

Background-checked Technicians | Heating and Air Conditioning | Grandview

Grandview’s weather can swing from muggy July afternoons to crisp January dawns, and your comfort hinges on reliable heating and air conditioning. That’s why HEP sends only background-checked, drug-tested technicians—local experts who treat your home with the same care they show their own. From precise diagnostic tools to shoe covers and drop cloths, we build trust in every detail so you can relax while we restore perfect indoor temperatures.

Whether you need a fast repair, an energy-saving system upgrade, or seasonal maintenance, our team arrives on time in fully stocked vehicles, ready to get the job done right the first visit. With transparent, upfront pricing and 24/7 emergency response, HEP keeps Grandview families cozy in winter, cool in summer, and confident all year long.

FAQs

What does it mean that your technicians are background-checked?

Every member of our service team undergoes a comprehensive national and state criminal background screening, motor-vehicle record check, and drug test before they ever enter a customer’s home. We repeat these checks periodically to ensure continued compliance. This gives you peace of mind knowing that the professional who arrives at your door has been vetted for honesty, professionalism, and safety.

What heating and cooling services do you offer in Grandview?

We provide a full range of HVAC solutions, including furnace and air-conditioner repair, seasonal tune-ups, complete system replacements, new installations, indoor air-quality products, ductwork modifications, and 24/7 emergency service. Whether your need is residential or light-commercial, our background-checked technicians are equipped with the latest tools and training to service any brand or model.

Are your technicians licensed and certified to work on my HVAC system?

Yes. In addition to passing our background checks, all technicians carry the proper Ohio HVAC license, are EPA Section 608 certified to handle refrigerants, and receive ongoing factory training. Many also hold NATE (North American Technician Excellence) certification, which is the industry’s benchmark for technical competence. This ensures that repairs and installations are performed to code and manufacturer specifications.

How soon can I expect a technician to arrive after scheduling a service call in Grandview?

For non-emergency calls, we typically offer same-day or next-day appointments within a two-hour arrival window. If you have no heat or no cooling, our dispatch team prioritizes your call and can usually have a technician on-site within four hours, day or night. Real-time GPS tracking lets us send you text or email updates with the technician’s photo, name, and estimated arrival time.

Do you offer upfront pricing and written estimates?

Absolutely. After diagnosing the issue, your technician will present repair or replacement options with flat-rate, upfront pricing before any work begins. The written estimate details labor, parts, warranties, and any applicable rebates. Because we use flat-rate pricing, you will never pay more if a job takes longer than expected.

What maintenance plans do you provide to keep my HVAC system running efficiently?

Our Comfort Club memberships include two precision tune-ups per year—one for heating, one for cooling—plus priority scheduling, 15% discounts on repairs, no overtime fees, and extended part warranties. During each visit, a background-checked technician cleans and inspects critical components, checks safety controls, verifies refrigerant levels, and calibrates the thermostat, helping to lower energy bills and extend equipment life.