Industry-leading Warranties
Industry-leading Warranties | Heating and Air Conditioning | Grandview
When you choose HEP in Grandview, youâre getting more than a systemâyouâre securing peace of mind backed by industry-leading warranties. Our certified technicians install and maintain heating and air conditioning units with meticulous care, then protect your investment with coverage that outperforms anything else on the market. From extended parts protection to labor guarantees that eliminate surprise expenses, every detail is designed to keep you comfortable without compromise.
Whether youâre upgrading an aging furnace, adding energy-efficient cooling, or planning a full home comfort overhaul, HEPâs warranties ensure your budgetâand your homeâstay protected for years to come. Discover why homeowners across Grandview trust our team for reliable, worry-free comfort, and experience heating and air conditioning service thatâs as dependable as the backing behind it.
FAQs
What types of warranties do you offer on new heating and air-conditioning installations in Grandview?
We provide a dual-layer warranty to give you complete peace of mind. First, every new system comes with a 10-year manufacturerâs parts warranty that covers compressors, heat exchangers, motors, circuit boards, and other factory components. Second, we add our own 10-year labor warranty, so if a covered part fails within the warranty period we will supply both the replacement part and the professional labor at no cost to you.
Do I have to register my equipment to receive the full 10-year manufacturerâs parts warranty?
Yes. Most leading HVAC manufacturers require product registration within 60 days of installation to activate the extended 10-year parts coverage. As part of our turnkey service, we file that registration on your behalf and provide you with written confirmation for your records, so you never have to worry about missing the deadline.
Are your warranties transferable if I sell my home in Grandview?
Absolutely. Both the manufacturerâs parts warranty and our in-house labor warranty are fully transferable to the next homeowner one time at no additional cost. This feature adds resale value to your property because the buyer inherits the remaining years of coverage on the HVAC system.
What is not covered under the warranties?
The warranties cover defects in materials and workmanship but exclude routine maintenance items such as filters, belts, and cleaning; damage caused by neglect, misuse, power surges, or acts of nature; and modifications performed by anyone other than our certified technicians. We outline all exclusions in writing before installation so there are no surprises later.
How do I file a warranty claim if something goes wrong with my system?
Simply call our dedicated warranty line at 816-XXX-XXXX or submit a request through our website. We schedule a priority service visitâtypically within 24 hours for Grandview residents. Our technician diagnoses the issue, confirms warranty eligibility on the spot, and completes the repair using genuine OEM parts. You sign a zero-balance invoice because both parts and labor are covered.
Does routine maintenance affect my warranty coverage?
Yes. Both the manufacturer and our company require proof of annual maintenance by a licensed HVAC professional to keep the warranties valid. We offer affordable Maintenance Club plans that include two precision tune-ups per year, full documentation of service, and additional perks such as priority scheduling and 15% discounts on non-warranty repairs.