Industry-leading Warranties
Industry-leading Warranties | Air Conditioning | Heating and Air Conditioning | Graysville
When the Graysville sun turns relentless, you deserve cooling that never quits. HEP backs every installation and repair with industry-leading warranties that cover parts, labor, and even future performance, so your air conditioning system keeps your home comfortable without surprises. Our EPA-certified technicians pair precision craftsmanship with top-tier equipment, giving you reliable efficiency you can feel—and warranty protection you can trust.
From the first phone call to the final system check, we handle everything in-house, which means faster service, transparent pricing, and warranties that actually deliver. Whether you’re upgrading an aging unit, scheduling seasonal maintenance, or facing an emergency breakdown, let HEP bring cool confidence to your Graysville home today.
FAQs
What does your industry-leading warranty cover for new air-conditioning systems in Graysville?
Our standard warranty provides up to 10 years of coverage on manufacturer-supplied parts such as compressors, coils, motors, and control boards, plus a 2-year labor guarantee on our workmanship. If you choose our Premium Protection Plan, labor coverage is extended to 10 years and includes diagnostic fees, refrigerant, and replacement consumables. All warranties apply to residential systems installed by our certified technicians within the Graysville service area.
How long do the heating and air-conditioning warranties last?
For most central air-conditioning and heat-pump installations, parts are covered for 10 years from the installation date once the equipment is registered with the manufacturer within 60 days. Furnaces typically carry a lifetime heat-exchanger warranty and a 10-year parts warranty. Our labor guarantee is 2 years by default, but you can upgrade to our 5- or 10-year total labor coverage at the time of purchase.
Are both parts and labor included in the warranty?
Yes. All manufacturer-approved replacement parts are included for the entire warranty term. Labor is covered for the first 2 years under our standard policy. With the optional Premium Protection Plan, labor, travel time, refrigerant, and diagnostic charges are also covered for up to 10 years, meaning no out-of-pocket costs for qualified repairs.
What do I need to do to keep my warranty valid?
1. Register your new equipment on the manufacturer’s website within 60 days of installation. 2. Schedule professional maintenance twice a year (spring AC tune-up and fall furnace check) and keep the service receipts. 3. Replace or clean air filters at least every 60–90 days. 4. Do not perform unauthorized repairs—only licensed, factory-trained technicians should service the equipment. Failure to follow these steps may void either the manufacturer or the labor portion of your warranty.
Can the warranty be transferred if I sell my home in Graysville?
Yes. Our warranties are fully transferable to a new homeowner one time within the original term. Simply notify us and the equipment manufacturer within 60 days of closing. A modest $99 transfer fee applies, but the new owner enjoys the remaining parts and labor coverage, boosting your home’s resale value.
How do I file a warranty claim or schedule service?
Just call our 24/7 service line or submit a request through our website. We’ll verify your equipment serial number, installation date, and maintenance records, then dispatch a certified technician—usually within 24 hours. We handle all paperwork with the manufacturer, so you pay nothing upfront if the repair is covered. For after-hours emergencies, diagnostic fees are waived for customers with the Premium Protection Plan.