Certified Technicians

Certified Technicians | Air Conditioning | Heating and Air Conditioning | Greenback

When Greenback summers turn sticky, HEP’s certified technicians swoop in with the skill and speed that only decades of local experience can deliver. Our team is rigorously trained, background-checked, and equipped with cutting-edge tools to diagnose, repair, or replace your air conditioning system on the first visit—so you can get back to cool comfort without the hassle. From historic farmhouses to new builds on the lake, we tailor solutions that fit each home’s unique footprint and budget.

Keeping your cooling running smoothly is just the start. With 24/7 emergency response, transparent pricing, and a satisfaction guarantee that’s as solid as the Smokies, we’re committed to earning your trust for the long haul. Ask about our preventative maintenance plans to boost energy efficiency, extend equipment life, and head off surprise breakdowns before they strike the heart of a Greenback heat wave. Stay chilled, save money, and breathe easy—HEP has your comfort covered.

FAQs

What types of air conditioning systems do your certified technicians service in Greenback?

Our technicians are trained and certified to work on every major residential and light-commercial cooling system you’ll find in Greenback, including traditional split-system central air conditioners, high-efficiency heat pumps, ductless mini-split units, packaged rooftop systems, and smart, variable-speed inverter models. Whether your unit is brand-new or more than 20 years old, we have the tools, OEM parts, and expertise to diagnose, repair, maintain, or replace it.

How often should I schedule maintenance for my home’s air conditioner?

For optimal performance and maximum equipment life, we recommend a professional tune-up once a year—ideally in early spring before the cooling season starts. During the visit, we clean the coils, check refrigerant charge, inspect electrical components, tighten connections, lubricate moving parts, calibrate the thermostat, and verify overall system efficiency and safety. Regular maintenance can reduce unexpected breakdowns by up to 95 % and may lower your summer energy bills by 10–15 %.

Are your technicians licensed and insured to work on HVAC systems in Tennessee?

Yes. Every field technician holds a current Tennessee mechanical/HVAC license, EPA Section 608 refrigerant certification, and NATE (North American Technician Excellence) credentials. We also carry full liability and workers’ compensation insurance for your protection, and all employees undergo background checks and drug screening. When we arrive at your Greenback home, you can be confident the work meets state codes and industry best practices.

How quickly can you respond to an AC breakdown during the summer?

We provide 24/7 emergency service throughout Greenback and surrounding Loudon and Blount counties. Calls received before 5 p.m. typically qualify for same-day service, and after-hours calls are dispatched to an on-call technician who can be at your door within 2–4 hours in most cases. Our service vans are stocked with common replacement parts, allowing us to resolve about 90 % of cooling emergencies in a single visit.

Do you offer energy-efficient upgrades or replacements for aging AC units?

Absolutely. If your system is more than 10–12 years old or facing costly repairs, we can perform an energy assessment and recommend high-SEER, ENERGY STAR®-rated equipment from leading brands. Options include variable-speed compressors, smart thermostats, and ductless mini-splits for zoned cooling. We’ll explain utility rebates, manufacturer promotions, and our flexible financing plans to make the upgrade affordable while cutting your cooling costs up to 40 %.

Is there any warranty or satisfaction guarantee on your air conditioning repairs?

All repairs come with a 1-year labor warranty in addition to the manufacturer’s parts warranty (typically 1–10 years, depending on the component). If the same issue reoccurs within that period, we fix it at no charge. For full system replacements, we provide a 10-year parts and compressor warranty and up to 2 years of labor coverage when you maintain the unit through our Comfort Club plan. Above all, we back every job with a 100 % satisfaction guarantee—if you’re not happy, we’ll make it right.