Emergency Fix

Emergency Fix | Air Conditioning | Heating and Air Conditioning | Greenback

When the Tennessee heat cuts loose in Greenback, you need fast, dependable help— not excuses. HEP’s emergency fix heating and air conditioning team is on standby 24/7, ready to rush to your home, diagnose the problem, and get cool air flowing again before the sweat even dries. Our certified technicians arrive with fully stocked trucks, transparent pricing, and a smile, so you can breathe easy knowing every repair is backed by our legendary “Happy HEP” guarantee.

From sudden compressor failures to frozen coils, we understand how stressful breakdowns can be. That’s why we treat every call like a family rescue mission—because comfort shouldn’t wait until morning. Trust HEP to restore your air conditioning quickly, safely, and affordably, keeping you chill and worry-free no matter how high the mercury climbs in Greenback.

FAQs

How quickly can you reach my home in Greenback for an air-conditioning emergency?

Because we keep a fully staffed on-call team in the Greenback area, our average arrival time is 60–90 minutes after your call is dispatched. During peak heat waves or severe storms travel time can extend slightly, but our 24/7 dispatcher will give you a live ETA and continuous updates until the technician is in your driveway.

What problems qualify as an emergency AC repair instead of a standard service visit?

Any situation that endangers your family’s comfort, health, or safety is treated as an emergency. This includes complete loss of cooling in extreme heat, electrical smells or smoking components, repeatedly tripped breakers, refrigerant leaks, frozen coils causing water damage, or loud grinding noises that could indicate imminent compressor failure. If you are unsure, call us—our dispatcher can help you decide whether immediate service is necessary.

Can your technicians service every brand and model of air conditioner?

Yes. All of our technicians are NATE-certified and receive ongoing factory training on the major brands used in Loudon County, including Trane, Carrier, Lennox, Rheem, Goodman, Daikin, and Mitsubishi ductless systems. Our vans are stocked with universal replacement parts and diagnostic tools so most repairs—regardless of brand or age—can be completed in a single visit.

Does emergency service cost more, and how are fees determined?

There is a modest after-hours dispatch fee to cover overtime labor and expedited parts sourcing. Once on site, the technician will perform a full diagnosis and present a flat-rate repair quote before any work starts, so you know the exact total. If you approve the repair, the dispatch fee is applied to the final bill, and there are never hidden or hourly charges.

What should I do while waiting for the technician to arrive?

1) Turn the thermostat to OFF to prevent further damage. 2) If you smell burning, shut off the AC breaker at the electrical panel. 3) Mop up any standing water to protect flooring. 4) Open windows or run ceiling fans for temporary air circulation. 5) Keep pets and children away from the indoor and outdoor units. Providing our dispatcher with any error codes showing on the thermostat can also speed up the repair.

Do you offer warranties or guarantees on emergency repair work?

Absolutely. All replacement parts carry the manufacturer’s warranty, and we back our labor with a 1-year workmanship guarantee. If the same component fails within that period, we will return and fix it at no charge. In addition, every customer receives a post-repair system check and written report, so you have full documentation for your records or HVAC maintenance plan.