Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Greenback
When the chill settles over Greenback and your furnace sputters to a stop, HEP’s certified technicians are ready to roll 24/7 with fast, precision heat repair. We arrive in fully stocked trucks, troubleshoot every component—from igniters and sensors to blower motors—then explain the fix in plain English before any work begins. With upfront pricing and a satisfaction guarantee, you can relax knowing that your home’s warmth is in the hands of background-checked pros who treat your space as carefully as their own.
Beyond restoring heat, we focus on long-term reliability. Each visit includes a safety check for carbon monoxide leaks, efficiency tweaks to lower utility bills, and tips to help your system thrive through Tennessee’s toughest winters. Call, text, or book online today, and let HEP keep the heart of your home comfortably beating all season long.
FAQs
How can I tell if my heating system needs professional repair?
Common warning signs include uneven temperatures from room to room, cold air blowing from supply vents, unusual noises (banging, squealing, rattling), a sudden spike in utility bills, frequent on-off cycling, or an unresponsive thermostat. If you notice any of these issues, shut the system off and call our Greenback-based certified technicians promptly to prevent larger, more expensive damage.
What types of heaters do your certified technicians service in Greenback?
Our team is factory-trained and EPA-certified to diagnose, service, and repair virtually every residential and light-commercial heating system found in East Tennessee, including gas and electric furnaces, heat pumps, dual-fuel hybrids, ductless mini-splits, and packaged rooftop units. We carry most common OEM and universal parts on our service vehicles so we can resolve the majority of issues on the first visit.
Are your technicians licensed, insured, and background-checked?
Yes. Every field technician holds a Tennessee Mechanical HVAC license, maintains North American Technician Excellence (NATE) certification, and undergoes annual manufacturer training. We are fully bonded and carry $2 million in liability coverage as well as workers’ compensation. All employees pass a nationwide background check and drug screening for your safety and peace of mind.
How fast can you respond to a heat repair call in Greenback?
During normal business hours we offer same-day service for calls received before 2 p.m. For after-hours emergencies we have a 24/7 on-call dispatcher and can usually be at any Greenback address within 90 minutes, even on weekends and holidays. Our GPS-enabled fleet allows us to dispatch the closest available technician to minimize your downtime.
What will my heat repair cost, and do you provide upfront estimates?
After a thorough diagnostic, your technician will present a flat-rate quote from our standardized pricing guide—no hidden labor fees or surprise mark-ups. If multiple repair options exist (e.g., replacing a failed ignitor vs. upgrading the entire burner assembly) we will explain the pros, cons, and warranty coverage of each so you can make an informed decision. We waive the diagnostic fee when you authorize the repair during the same visit.
Do you offer maintenance plans to help avoid future breakdowns?
Absolutely. Our Comfort Shield Maintenance Plan includes two precision tune-ups per year—one in spring for cooling equipment and one in fall for heating—priority scheduling, 15 % repair discounts, and extended part warranties. Regular maintenance improves efficiency, satisfies most manufacturer warranty requirements, and significantly reduces the chance of mid-season breakdowns in Greenback’s cold snaps.