- HEP Heat and Air
- Heat Pumps

Heat Pumps
Heat Pumps | Heat Repair | Heating and Air Conditioning | Greenback
When a sudden chill settles over Greenback and your heat pump starts acting up, you don’t have time to wait around for generic fixes—you need proven expertise. HEP’s certified technicians arrive fast with fully stocked vans, pinpoint the problem, and restore your system’s efficiency without upsell pressure. From refrigerant leaks to faulty reversing valves, we tackle every make and model so you can get back to steady comfort and lower energy bills.
Our reputation for reliable heat repair comes from transparent pricing, five-star communication, and workmanship backed by iron-clad guarantees. Whether it’s a midnight emergency or a scheduled tune-up, we treat your home with the same respect we show our own, leaving no mess behind—only perfectly balanced air. Discover why Greenback trusts HEP to keep the heat on and the cool flowing all year long; schedule your heat repair today and feel the difference dedication makes.
FAQs
What types of heat pump systems do you service in Greenback?
Our certified technicians work on every major style of heat pump found in Greenback homes and businesses, including air-source, ductless mini-split, geothermal, and dual-fuel (hybrid) systems. We handle all brands—such as Trane, Carrier, Rheem, Lennox, Mitsubishi, and Bosch—and service units ranging from small residential 1.5-ton models to large commercial multi-zone setups.
How can I tell if my heat pump needs repair or replacement?
Watch for warning signs like weak airflow, unusual noises, short cycling, ice buildup in mild weather, rising electric bills, or the unit running constantly yet barely reaching the set temperature. If the system is over 12–15 years old, needs frequent repairs, or uses R-22 refrigerant, replacement may be more cost-effective. We provide a no-obligation inspection that includes a load calculation, refrigerant analysis, and a written comparison of repair vs. replacement costs so you can make an informed decision.
How quickly can you respond to an emergency heat pump breakdown in Greenback?
We offer 24/7 emergency service within Greenback city limits and most surrounding ZIP codes. Calls received before 10 p.m. typically receive same-day service; overnight calls are prioritized for first-thing-in-the-morning dispatch. Our GPS-enabled trucks carry common OEM and universal parts so that 90% of repairs are completed on the first visit.
What should I expect during a routine heat pump maintenance visit?
A standard tune-up lasts about 60–90 minutes and includes: (1) cleaning or replacing the air filter, (2) washing indoor and outdoor coils, (3) checking refrigerant charge and adjusting to manufacturer specs, (4) tightening electrical connections, (5) lubricating moving parts, (6) calibrating the thermostat, and (7) testing heating & cooling modes. You’ll receive a digital report with photos, condition ratings, and recommendations so you know exactly how your system is performing.
Are there energy-efficiency rebates or incentives for upgrading my heat pump in Greenback?
Yes. TVA’s EnergyRight program currently offers rebates of up to $400 for qualifying high-efficiency heat pump installations. Federal tax credits under the Inflation Reduction Act can cover 30% of the project cost—up to $2,000—when you install a heat pump with a minimum SEER2 rating of 16 and HSPF2 of 8.8. We handle all paperwork and provide the AHRI certificate to ensure you receive every available incentive.
How much does a typical heat pump repair cost and do you offer financing?
Minor fixes such as capacitor or contactor replacements usually run $150–$250. Mid-level repairs like reversing valve or fan motor replacement average $450–$750, while major compressor repairs can range from $1,200–$1,800. Before any work begins you’ll get a flat-rate quote in writing—no surprise fees. For larger repairs or system replacements we offer 0% interest financing for 12 months or low-interest plans up to 60 months through Synchrony and Wells Fargo Home Projects.