- HEP Heat and Air
- Greenback Homes

Greenback Homes
Greenback Homes | HVAC Unit Replacement | Heating and Air Conditioning | Greenback
When Tennessee weather swings from sizzling summers to frosty winters, Greenback homeowners rely on HEP to keep the comfort dialed in. If your system is rattling, short-cycling, or driving up utility bills, it may be time for an HVAC unit replacement. Our licensed technicians evaluate your home’s size, insulation, and airflow to recommend high-efficiency equipment that fits both your lifestyle and your budget.
From meticulous removal of your outdated unit to precision installation of a new, energy-saving system, we handle every detail with hometown courtesy. You’ll enjoy quieter operation, lower monthly costs, and the peace of mind that comes with industry-leading warranties and 24/7 local support. Schedule your free in-home estimate today and discover why Greenback trusts HEP for reliable heating and cooling—season after season.
FAQs
How do I know when it’s time to replace my HVAC unit in Greenback?
Most systems last 12–15 years. If yours is nearing that age, needs frequent repairs, struggles to keep a stable temperature, or causes energy bills to spike, replacement is usually more cost-effective than another major repair. Our technicians can perform a load calculation and cost-benefit analysis to confirm.
What size HVAC system does my Greenback home need?
Proper sizing depends on square footage, insulation levels, window orientation, occupancy, and even local humidity. We run a Manual J heat-load calculation—not just a rule-of-thumb ton-per-square-foot guess—to ensure the new unit delivers balanced comfort without short-cycling or wasting energy.
How long does a typical HVAC replacement take?
Most standard change-outs are completed in one day. We schedule a pre-installation inspection to verify duct and electrical compatibility, pull the required Greenback or Loudon County permits, then arrive with the pre-charged equipment. Complex duct modifications or indoor-air-quality add-ons can extend the project to two days.
What efficiency ratings should I look for?
Air conditioners and heat pumps are rated in SEER2, while furnaces use AFUE. In our climate, we recommend at least 15.2 SEER2 for A/C or heat pumps and 95% AFUE for gas furnaces. Higher ratings lower monthly bills and may qualify for TVA rebates and federal tax credits—up to 30% of the project cost under the Inflation Reduction Act.
Are financing or rebates available for a new HVAC system?
Yes. We partner with local banks and Synchrony to offer 0% APR plans for 18 months or low-interest terms up to 10 years. Greenback customers can also tap TVA EnergyRight rebates, manufacturer instant discounts, and federal tax credits of up to $2,000 on qualifying heat pumps or high-efficiency furnaces.
What kind of warranty and maintenance should I expect?
We register every system for a 10-year parts warranty (often extendable to 12 years) and include a 1-year labor warranty. Sign up for our Comfort Club and we’ll perform semi-annual tune-ups, change filters, check refrigerant levels, and keep the warranty valid—helping you avoid breakdowns and maximize efficiency.