Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Greeneville
When your system sputters in the middle of a frosty Appalachian night or during a sweltering Tennessee afternoon, HEP’s emergency repairs team answers the call—quickly. Our licensed pros roll out 24/7 across Greeneville with fully stocked trucks, diagnosing problems on the spot and restoring comfort before the chill (or sweat) sets in. No voicemail mazes, no long waitlists—just real people ready to revive your heating and air conditioning the moment trouble strikes.
We back every repair with straightforward pricing, clear communication, and a workmanship guarantee that lets you breathe easy. Whether it’s a furnace that won’t fire or an AC compressor that’s gone silent, our technicians treat your home like their own, laying down protective mats, cleaning up afterward, and explaining every fix in plain language.
Because emergencies rarely happen at convenient times, we never charge extra for nights, weekends, or holidays. With HEP, you’re not just getting a quick repair—you’re gaining a hometown partner committed to keeping Greeneville families safe, comfortable, and energy-smart all year long.
FAQs
What situations are considered an HVAC emergency in Greeneville?
An HVAC issue is an emergency when it poses a safety risk, risks property damage, or leaves your home unlivable. Examples include complete loss of heat during freezing weather, no cooling when indoor temperatures exceed 85 °F, refrigerant or gas leaks, electrical burning smells, sparking equipment, flooding around the indoor unit, and system failures affecting vulnerable occupants such as infants or the elderly. If you are unsure, call us—our dispatcher can help you determine whether immediate service is required.
How quickly can your technicians arrive for emergency repairs in Greeneville and surrounding areas?
We maintain an on-call team 24 hours a day, 365 days a year. For addresses within Greeneville city limits, arrival time is typically 60 minutes or less. Homes in nearby communities like Tusculum, Baileyton, Chuckey, and Afton are usually reached within 60–90 minutes, road conditions permitting. When you call, our dispatcher will provide a live ETA and text message updates so you know exactly when help is on the way.
Do you service all makes and models of heating and air-conditioning systems?
Yes. Our technicians are factory-trained to diagnose and repair gas and electric furnaces, heat pumps, central air conditioners, ductless mini-splits, and packaged units from major brands such as Trane, Carrier, Lennox, Rheem, Goodman, York, and American Standard. We also carry universal replacement parts on our trucks—capacitors, contactors, ignitors, transformers, blower motors, and common refrigerants—so most emergencies can be resolved in a single visit.
What should I do while waiting for an emergency HVAC technician to arrive?
• Turn the system off at the thermostat and at the breaker if you smell burning or see sparks. • If you suspect a gas leak, evacuate everyone, leave doors open, and call the gas company or 911. • Mop up standing water around indoor units to minimize floor damage, but avoid touching electrical components. • In winter, close doors to unused rooms and use space heaters safely (keep 3 ft. clearance) to maintain warmth. • In summer, use ceiling fans and close blinds to reduce heat gain. • Have your system’s model and serial numbers ready and clear a path to the equipment so our technician can get to work immediately when they arrive.
How much does an emergency HVAC repair cost, and do you offer financing or maintenance plans?
Emergency diagnostic service starts at a flat $119 after-hours dispatch fee, which includes the first 30 minutes of troubleshooting. Repair costs vary based on parts and labor—capacitor replacements average $145–$185, blower motors $450–$650 installed, and compressor change-outs $1,500 and up. We provide upfront, written estimates before any work is performed. Interest-free financing is available on repairs over $500 (subject to credit approval), and our Comfort Club maintenance members receive 15 % off parts and enjoy waived after-hours fees.
Will an emergency repair impact my manufacturer or home-warranty coverage?
No. We follow manufacturer guidelines for diagnostics and use OEM or approved aftermarket parts, so your equipment warranty remains intact. After the repair, you’ll receive detailed documentation of findings, parts installed, and serial numbers—exactly what most manufacturers and home-warranty companies require for future claims. If your system is under an active home warranty, we can provide the paperwork and photos they request and bill them directly when permitted, minimizing your out-of-pocket expense.