Straightforward Pricing
Straightforward Pricing | Heating and Air Conditioning | Greeneville
Imagine opening the door to total indoor comfort without the guessing games. At HEP in Greeneville, we pair certified expertise with a “no surprises” attitude, so you know the full cost of every repair, tune-up, or installation before our tools even leave the truck. From sweltering July afternoons to frosty January dawns, our technicians arrive on time, roll out clear options, and give you a flat, fair price you can approve with confidence.
That’s the power of straightforward pricing—and it’s wrapped into every heating and air conditioning service we provide. No hidden fees, no bait-and-switch, just honest work backed by local neighbors who care about your comfort as much as their own. Breathe easy, Greeneville: with HEP, the only surprise is how simple year-round comfort can be.
FAQs
How does your straightforward pricing system work?
Before any work begins, our technician diagnoses the issue and then refers to a standardized, flat-rate price book that lists every common repair, installation, and maintenance task. You see the exact cost—including parts, labor, and taxes—upfront and in writing. Because the price is fixed, it doesn’t change if the job takes longer than expected, so you never face surprise labor charges or hidden fees.
Are the prices the same for customers in all parts of Greeneville and the surrounding communities?
Yes. Our flat-rate price book is the same whether you live in downtown Greeneville, Tusculum, Afton, or any of the nearby rural areas. Travel time, mileage, and fuel costs are already factored into each service line, so you pay the identical published rate no matter where you live within our service radius.
What is included in the quoted price for an HVAC repair?
The quoted amount covers dispatch, complete diagnostic testing, all necessary replacement parts, labor, standard disposal of old components, and a post-repair performance test. If the fix requires a factory-specific part that must be special-ordered, that cost is still included in the written quote you approve before we start. The only time the total could change is if, during the repair, we discover a separate problem you choose to address; in that case we provide an additional upfront price for the new work.
Do you charge extra for after-hours, weekend, or holiday service calls?
No. One of the biggest benefits of our straightforward pricing model is consistent rates 24/7/365. Whether you call on a Tuesday afternoon or at 2 a.m. on Christmas Eve, the service fee and repair prices remain the same. The goal is to eliminate the anxiety of overtime premiums so you never hesitate to request emergency help when you need it most.
Can I get an estimate for a full system replacement, and is financing available?
Absolutely. We offer free in-home consultations for equipment replacement. After performing a load calculation and discussing comfort goals, efficiency preferences, and budget, we present several system options with fixed, all-inclusive prices—covering the equipment, duct modifications (if needed), permits, and labor. For added flexibility, we partner with multiple lenders to provide financing plans ranging from 6- to 120-month terms, some with zero-interest promotional periods (subject to credit approval).
Is there any warranty or guarantee on the work you perform at the quoted price?
Every repair we complete comes with a 2-year parts and labor warranty at no extra charge. New system installations carry a 10-year manufacturer parts warranty and our own 5-year labor guarantee. If the problem we fixed recurs within the warranty period, we will return and correct it at no cost to you. That promise is baked into our straightforward pricing because peace of mind should never be an add-on expense.