Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Gruetli-Laager
When your furnace fails on a freezing Plateau night or your AC sputters in the midsummer Tennessee humidity, HEP’s emergency repair team rushes to Gruetli-Laager homes and businesses with tools in hand and solutions ready. Our licensed technicians arrive fast, diagnose the issue on the spot, and restore comfort before the chill or heat settles in. We stock most replacement parts on our trucks, so 90 percent of fixes happen in a single visit—no matter the make or model.
Day or night, weekend or holiday, we answer the phone in three rings and roll out within the hour. Every repair is backed by a rock-solid guarantee, transparent upfront pricing, and the personal courtesy you expect from a neighbor. Trust HEP for reliable, worry-free heating and air conditioning rescue when seconds count in Gruetli-Laager.
FAQs
How quickly can you arrive for an emergency HVAC repair in Gruetli-Laager?
Because our dispatch center is located less than 30 minutes from Gruetli-Laager, a certified technician is typically on site within 60–90 minutes of your call, day or night. During severe weather events when call volume is high, we triage requests by urgency and give priority to homes without any heating or cooling, medical needs, or burst-pipe risk.
Do you offer 24/7 service, including weekends and holidays?
Yes. Heating and cooling problems don’t keep business hours, so neither do we. Our emergency repair line is staffed 24 hours a day, 365 days a year—including Thanksgiving, Christmas, and Fourth of July. You will always speak with a live representative who can dispatch the next available technician immediately.
What HVAC systems do you service in an emergency?
Our team is licensed to work on gas furnaces, electric furnaces, heat pumps, central air conditioners, ductless mini-splits, and packaged rooftop units. We carry a wide stock of universal replacement parts on every truck, and we have supplier agreements in Chattanooga and McMinnville for same-day pickup of brand-specific components.
How much does an emergency repair visit cost?
We charge a flat $99 emergency diagnostic fee, which covers travel to your Gruetli-Laager address and a thorough system evaluation. After diagnosis, you receive an upfront, fixed-price quote for parts and labor. If you approve the repair, the diagnostic fee is credited toward the total. There are no after-hours or holiday surcharges beyond the standard diagnostic rate.
What if my system can’t be repaired right away?
If a critical part has to be ordered or a replacement unit is needed, we offer temporary solutions such as space heaters, portable AC units, or system bypass wiring to keep essential heating or cooling running. We will schedule the follow-up installation as soon as parts arrive—usually within 24–48 hours for common components.
Are your technicians licensed and insured in Tennessee?
Absolutely. Every field technician holds a current Tennessee HVAC/R license, carries EPA Section 608 certification for refrigerant handling, and undergoes annual background and drug screening. Our company is fully insured with $2 million in general liability and workers’ compensation coverage for your protection.