Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Guild
When your comfort depends on cool, crisp air, there’s no time to wait for slow service. HEP’s certified technicians arrive fast—fully stocked trucks, advanced diagnostics, and years of hands-on expertise mean we pinpoint the problem and get your air conditioning humming again before the sweat sets in. Whether a sudden breakdown strikes at midnight or during the hottest afternoon on record, our 24/7 emergency line connects you with real people ready to dispatch help right away.
We treat every call like it’s our own home on the line. Transparent pricing, clear communication, and workmanship backed by solid guarantees turn a stressful situation into a smooth, worry-free experience. From frozen coils and failing compressors to mysterious rattles, HEP keeps Guild families safe, cool, and confident that their air conditioning system will outlast the heatwave.
FAQs
What situations are considered an air-conditioning emergency?
An emergency typically involves any issue that threatens safety, causes rapid property damage, or leaves your home unlivable. Examples include complete system failure during a heatwave, electrical smells or sparking at the indoor or outdoor unit, refrigerant leaks, water pooling that can damage ceilings or floors, and thermostat failures that make it impossible to control indoor temperatures. If you are unsure, call us—our dispatcher will help you decide whether immediate service is necessary.
How fast can your emergency repair team reach me in Guild?
Because we keep fully stocked service vans on standby 24/7, our average response time within Guild is 60–90 minutes from the moment your call is dispatched. We constantly track technician locations with GPS so we can send the closest qualified engineer, and we’ll give you real-time updates so you know exactly when help will arrive.
Do you charge extra for after-hours or weekend emergency call-outs?
We offer transparent, flat-rate emergency pricing. While there is a modest surcharge for calls received outside our standard business hours (8 a.m.–5 p.m., Monday–Friday), you’ll be quoted the full amount before we dispatch a technician, so there are no surprises. Diagnostic fees are waived if you approve the recommended repair on the spot.
What brands and types of air-conditioning systems can you repair?
Our technicians are certified to service all major brands—including Daikin, Mitsubishi, LG, Fujitsu, Carrier, and Panasonic—as well as lesser-known models. We handle ducted splits, high-wall splits, multi-splits, VRV/VRF systems, packaged rooftop units, and portable units. Each van carries a broad inventory of universal replacement parts, allowing us to complete 85 % of emergency repairs in a single visit.
Is there anything I should do while waiting for the technician?
Yes. First, turn off the AC at the thermostat and the breaker to prevent further damage. If you notice water or refrigerant leaks, place towels or a tray beneath the indoor unit and ventilate the area. Avoid opening the system cabinet or attempting DIY fixes—this can void the warranty and pose an electrical hazard. Gather any warranty documents or previous service records; having them ready speeds up the diagnostic process when the technician arrives.
How can I avoid future emergency breakdowns?
The best prevention is routine maintenance. We recommend two professional tune-ups per year—one before summer and one before winter—to inspect electrical components, refrigerant levels, coils, and drainage. Replace or clean filters monthly during peak use, keep outdoor condensers free of debris, and monitor energy bills for sudden spikes that can signal developing problems. Enrolling in our ComfortCare maintenance plan gives you priority scheduling, discounted repairs, and documented service records that help your system stay under warranty and run reliably.