Industry-leading Warranties
Industry-leading Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Guild
When you choose HEP for your HVAC unit replacement, you’re choosing more than a new system—you’re choosing the confidence that comes with our industry-leading warranties. Every installation is backed by up to 10 years of parts and labor protection, plus our no-nonsense Performance Guarantee that promises your new equipment will hit the efficiency ratings we quoted or we’ll make it right at no extra cost. That means fewer surprises on your energy bills and total peace of mind through every season.
Our factory-trained technicians handle the entire process—from precise load calculations to meticulous cleanup—so you can relax while we restore comfort to your home. And because Guild homeowners deserve rapid, reliable support, warranty claims are handled in-house with 24/7 local dispatchers and a fully stocked parts warehouse just minutes away. With HEP, your comfort isn’t just installed; it’s protected for years to come.
FAQs
What does your industry-leading warranty cover when I replace my HVAC unit?
Our standard warranty covers all manufacturer-supplied parts for 10 years and labor for 2 years. Should any covered component fail due to a factory defect during that period, we supply and install the replacement part at no charge. Extended labor warranties up to 10 years are available for purchase at the time of installation.
Is the warranty transferable if I sell my home in Guild?
Yes. If you sell your home within the warranty period, the remaining parts and labor coverage can be transferred to the new owner for a small $99 administrative fee, provided the transfer is completed within 90 days of closing. This adds resale value because buyers gain peace of mind on the HVAC system.
Do I have to register my new heating and air conditioning system to activate the warranty?
Registration is required within 60 days of installation to ensure full 10-year parts coverage. We register the equipment on your behalf once the job is complete and provide written confirmation, so you never have to worry about missing the deadline.
What maintenance is required to keep the warranty valid?
Factory warranties require documented annual maintenance by a licensed HVAC professional. Our Comfort Club plan includes two precision tune-ups per year, priority service, and electronic record keeping that satisfies all manufacturer requirements. Neglecting maintenance can void the warranty, so we make it easy to stay compliant.
How quickly can I expect repairs to be completed under warranty?
We stock the most common replacement parts locally in Guild and maintain direct shipping accounts with all major manufacturers. Ninety-five percent of warranty repairs are completed within 24 hours of approval. Emergency after-hours coverage is available for no additional cost to Comfort Club members.
Are there any exclusions or limitations I should be aware of?
The warranty does not cover damage caused by storms, flooding, power surges, improper use, or unauthorized service. Consumable items such as air filters, humidifier pads, and thermostat batteries are also excluded. A full list of limitations is provided in your welcome packet, and our team will walk through it with you during the final inspection.