- HEP Heat and Air
- NATE-certified Pros

NATE-certified Pros
NATE-certified Pros | HVAC Unit Replacement | Heating and Air Conditioning | Halls
When your old system sputters its last breath, trust the NATE-certified professionals at HEP to restore perfect comfort to your Halls home. We’ll evaluate your space, explain energy-efficient options, and handle every detail of your HVAC unit replacement with the care and craftsmanship that have made us East Tennessee’s go-to team. From transparent pricing to meticulous installation and clean-up, our process is designed to be as stress-free as stepping into a perfectly cooled room on a July afternoon.
Beyond swapping out equipment, we focus on boosting your home’s efficiency, indoor air quality, and long-term savings. You’ll feel the difference in lower utility bills and whisper-quiet operation, backed by generous warranties and HEP’s 24/7 support. Ready to upgrade? Let our local pros turn an aging HVAC headache into year-round peace of mind.
FAQs
What does it mean to have NATE-certified pros handle my HVAC replacement in Halls?
NATE (North American Technician Excellence) certification is the industry’s highest standard for HVAC knowledge and workmanship. When you hire our NATE-certified technicians in Halls, you’re choosing professionals who have passed rigorous exams on installation, service, and safety for heating and cooling equipment. This ensures your new system is sized correctly, installed to the manufacturer’s exact specifications, and set up for optimal efficiency and long-term reliability—protecting your investment and your comfort.
How do I know it’s time to replace my heating or air conditioning unit instead of repairing it?
Replacement is usually the smarter choice when: • Your system is 10–15+ years old and facing major component failures (compressor, heat exchanger, blower motor). • Repair costs exceed 30–40 % of the price of a new unit. • Utility bills have climbed despite routine maintenance, indicating declining efficiency. • The system uses R-22 refrigerant, which is being phased out. • You experience uneven temperatures, excessive noise, or frequent breakdowns. Our technicians will perform a full assessment, explain repair vs. replacement costs, and provide load calculations so you can make an informed decision.
What can I expect during a professional HVAC replacement visit in Halls?
1) Pre-installation consultation—We measure your home’s square footage, insulation levels, ductwork, and airflow to recommend properly sized equipment. 2) Permitting—We pull any required city or county permits. 3) Removal—Old equipment is safely disconnected, removed, and recycled. 4) Installation—New indoor and outdoor units, thermostats, line sets, and drain lines are installed per code and manufacturer specs. 5) Commissioning—We vacuum and charge the refrigerant lines, calibrate controls, and test static pressure and airflow. 6) Walk-through—Your tech explains operating features, maintenance steps, and warranty paperwork. Most replacements are completed in a single day with minimal disruption.
How long does an HVAC unit replacement typically take, and will my home be without heating or cooling?
A standard split-system replacement (furnace/air handler plus outdoor condenser) usually takes 6–10 hours for a single-zone residence. During that time, your existing unit will be offline, so plan for a few hours without conditioned air. We schedule early-morning arrivals, protect floors and furniture, and keep you updated so you can plan accordingly. Complex add-ons like duct modifications or indoor air quality accessories may extend the job to a second day, but downtime is minimized wherever possible.
Are there energy-efficiency rebates or incentives available in Halls when I install a new HVAC system?
Yes. Tennessee Valley Authority (TVA) programs, local utility rebates, and federal tax credits can lower your final cost. Qualifying high-efficiency heat pumps and air conditioners with SEER2 ratings above mandated minimums often earn $150–$600 in utility rebates. The federal Inflation Reduction Act currently offers up to a 30 % tax credit (capped at $2,000) on qualifying heat pumps and up to $600 on advanced gas furnaces. We’ll identify all available incentives, provide the documentation, and help you file the required forms.
How should I maintain my new HVAC unit to keep the warranty valid and maximize its lifespan?
Manufacturers require documented annual (or bi-annual) professional maintenance to keep parts and labor warranties intact. Our maintenance agreements include: • Spring and fall tune-ups (clean coils, tighten electrical connections, inspect refrigerant levels, test safety controls). • Filter replacement schedule recommendations. • Priority service and discounts on any out-of-warranty repairs. Homeowners should also keep outdoor units clear of debris, change filters every 30–90 days, and maintain clear return and supply vents. With proper care, your new HVAC system can deliver 15–20 years of efficient comfort.