Emergency Repair
Emergency Repair | Air Conditioning | Heating and Air Conditioning | Harriman
When your Harriman home suddenly feels like a sauna or an icebox, HEP’s emergency team is ready — day or night. One call dispatches certified technicians who arrive fast, diagnose issues on the spot, and restore reliable heating or crisp, cool air conditioning before discomfort can spread. Because we keep fully-stocked service vans right here in Roane County, most repairs are completed in a single visit, saving you time, stress, and money.
From compressor failures in mid-July to furnace breakdowns on freezing January mornings, we combine decades of experience with upfront, no-surprise pricing. You’ll get friendly professionals who respect your home, explain every option, and back their workmanship with rock-solid guarantees. Trust HEP to protect your comfort all year long — whenever your heating or air conditioning needs immediate, expert care.
FAQs
How quickly can you respond to an air-conditioning emergency in Harriman?
Our on-call technicians are stationed throughout the Harriman area 24/7. In most cases we arrive within 60–90 minutes of your call, even on weekends and holidays. Real-time GPS dispatching lets us send the closest fully stocked service vehicle so we can diagnose and repair your AC system as fast as possible.
What situations are considered an air-conditioning "emergency"?
Any breakdown that threatens your comfort, safety, or property qualifies as an emergency. Common examples include total loss of cooling during extreme heat, refrigerant leaks, electrical smells or sparking at the air handler, water leaking through ceilings from a clogged condensate drain, and AC failures in homes with infants, elderly residents, or medical equipment. If you are unsure, call us—our dispatcher can help you decide whether immediate action is needed.
Are your technicians certified to repair every brand and model of AC equipment?
Yes. All of our Harriman emergency repair technicians hold EPA Section 608 certification and receive ongoing factory training on the latest residential and light-commercial HVAC systems—including Carrier, Trane, Goodman, Lennox, Rheem, American Standard, Daikin, Mitsubishi and more. Our service vans carry universal parts and diagnostic tools so we can fix most brands on the first visit.
What should I expect when the technician arrives for an emergency service call?
We start with a safety inspection, shut off power to prevent further damage, and listen to any noises or odors you’ve noticed. After discussing your observations, we perform a full system diagnostic, explain the findings, and present repair options and upfront pricing. With your approval we make the repair immediately, test the system under load, and clean up the work area before leaving. Detailed service documentation is emailed to you for your records.
How much does an emergency air-conditioning repair cost, and are there after-hours fees?
Our emergency dispatch fee in Harriman is a flat rate that covers travel and diagnostics, regardless of the time of day. After diagnosing the problem, the technician will quote a fixed repair price from our standardized price book—no surprise labor up-charges or hidden after-hours multipliers. We also waive the dispatch fee if you authorize the recommended repair during the same visit.
Is there anything I can do to protect my AC system while waiting for the technician?
Yes. Turn off the thermostat to prevent the compressor from cycling if the unit is making unusual noises or not cooling. If you see ice on the evaporator coil, leave the system off so it can thaw. Place towels or a small bucket under any condensate leaks to prevent water damage. Avoid opening the outdoor condenser’s electrical panel yourself. Finally, keep ceiling fans running to circulate air and reduce indoor heat buildup until help arrives.