Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Harrison
When the Tennessee heat hits Harrison, you need air conditioning that never lets you down. HEP’s emergency team is on call 24/7, arriving fast with fully stocked vans and factory-trained technicians who diagnose and repair most problems on the first visit. From sudden breakdowns to suspicious noises or weak airflow, we restore cool, clean comfort while protecting your home with shoe covers, drop cloths, and upfront pricing—no overtime surprises.
Because we’re a local, family-owned company, your comfort is personal to us. We back every repair with our “Happy You’ll Be” promise, offer flexible financing, and can even suggest energy-saving upgrades that lower your summer bills. Count on HEP to keep Harrison homes safe, efficient, and perfectly chilled, no matter how high the temperature climbs.
FAQs
What situations are considered an emergency air-conditioning service call in Harrison?
Any problem that threatens your family’s safety, comfort, or the integrity of the cooling equipment is treated as an emergency. Examples include complete loss of cooling during extreme heat, refrigerant leaks, electrical smells or sparking at the condenser or air handler, frozen coils causing water leaks, and system failures that affect elderly, young children, or medically fragile occupants. If you’re unsure, call—our dispatcher will help determine whether immediate response is required.
How fast can your technicians reach my home or business in Harrison for an AC emergency?
We maintain fully stocked service vehicles in Harrison and neighboring communities 24/7. In most cases a certified technician can be on site within 60–90 minutes of your call, day or night, weekends and holidays included. Arrival times vary with traffic and weather, but you’ll receive a live ETA and updates en route.
What brands and types of air-conditioning systems can you repair during an emergency visit?
Our EPA-licensed technicians are trained on all major residential and light-commercial brands, including Carrier, Trane, Lennox, Rheem, Goodman, York, Daikin, and Mitsubishi. We handle central split systems, heat pumps, ductless mini-splits, rooftop package units, and high-velocity systems. We carry common OEM and universal parts on the truck to restore cooling in a single visit whenever possible.
Is there anything I should do before the emergency crew arrives?
Yes. 1) Turn the system off at the thermostat to prevent further damage. 2) If you see water dripping from the indoor unit, place towels or a pan underneath and turn off the breaker if safe to do so. 3) Keep pets secured and create a clear path to the air handler, condenser, and electrical panel. 4) Have any recent maintenance records ready, which can speed diagnostics. Do not attempt to open refrigerant lines or electrical panels yourself.
Are emergency AC repairs covered under my warranty or maintenance plan?
Manufacturer parts warranties typically remain in force even during an emergency visit, as long as the unit is within its warranty period and failure is not due to neglect or improper installation. Labor, after-hours, and trip charges are usually not covered by manufacturer warranties but may be discounted or included if you hold one of our Priority Maintenance Plans. Our CSR can verify coverage and give you an estimate before dispatching a technician.
How much does emergency air-conditioning service cost after normal business hours?
Pricing depends on three factors: the after-hours diagnostic fee, the nature of the repair, and any replacement parts required. We charge a flat emergency diagnostic fee that covers travel and initial troubleshooting. Once the problem is identified, the technician will present a written, upfront repair quote based on a standardized price book—no overtime multipliers on parts. You will have the option to approve or decline before work begins, and financing is available for larger repairs or system replacements.