Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Harrison
When the winter chill sweeps through Harrison, you deserve a home that stays warm without worry. That’s why neighbors have trusted HEP for decades: every furnace tune-up, part replacement, and heat repair is backed by our 100% Satisfaction Guarantee. From the moment our certified technicians arrive in their bright yellow trucks, you can relax, knowing courteous pros will diagnose the issue, explain your options up front, and finish the job right—no surprises, no shortcuts, no excuses.
If you’re feeling a shiver in your living room or noticing your energy bills climbing, give us a call today. We’re local, we’re licensed, and we answer the phone 24/7 so you never have to spend a night in the cold. Discover why Harrison homeowners call HEP first for reliable heat repair and experience the warm confidence that comes with service guaranteed to make you say, “Happy ‑ Everything’s ‑ Perfect!”
FAQs
What does your 100 % Satisfaction Guarantee cover for heat repair in Harrison?
Our guarantee means that you will be completely happy with the quality of the repair, the friendliness of our technicians, and the performance of your heating system after we leave. If any workmanship–related issue arises within one year of the repair, we will return promptly to make it right at no additional cost. If we cannot resolve the problem to your satisfaction, we will refund the repair portion of your invoice. Parts are covered under the manufacturer’s warranty, and our labor is fully guaranteed.
How fast can you respond to an emergency heating breakdown in the Harrison area?
We answer the phone 24 / 7 and keep fully stocked service vehicles on standby in Harrison and the surrounding communities. For true no-heat emergencies, a certified technician can usually be at your door within two hours—often sooner. Non-emergency calls are scheduled for the same day or a time most convenient for you. Because we are locally based, there’s no long drive time, allowing us to restore your heat quickly, even during peak season.
Are your technicians qualified to work on all brands and types of heating systems?
Yes. Every technician is state-licensed, insured, background-checked, and trained to service gas and electric furnaces, heat pumps, boilers, and ductless mini-splits from every major manufacturer. Ongoing factory and in-house training keeps our team up-to-date on the latest diagnostic tools and energy-efficient technologies, so you can trust us with anything from a 20-year-old furnace to the newest variable-speed heat pump.
What symptoms should prompt me to call for professional heat repair instead of attempting a DIY fix?
Call us if you notice no heat, lukewarm air, short cycling, unusual noises (grinding, banging, squealing), a burning or musty odor, consistently high energy bills, or if your carbon-monoxide detector sounds. These symptoms can indicate failed components, unsafe operating conditions, or efficiency problems that require specialized tools and training to diagnose. Attempting DIY repairs on gas or electrical systems can void warranties and create safety hazards—let our professionals handle it safely.
How transparent is your pricing, and are there any hidden fees?
We use flat-rate, upfront pricing. After diagnosing the issue, the technician will give you a written quote that lists parts, labor, and any optional upgrades. The price you approve is the price you pay—no overtime surcharges, surprise disposal fees, or mileage charges. If additional work is found necessary, we always ask for your approval first. We also offer financing options and clearly list any interest or administrative fees in writing before you sign.
Do you offer maintenance plans to prevent future heating problems?
Absolutely. Our Comfort Club includes a comprehensive heating tune-up each fall, priority same-day scheduling, a 15 % discount on any repairs, and $0 diagnostic fees while your membership is active. Regular maintenance keeps equipment operating safely, improves efficiency, extends system life, and helps maintain manufacturer warranties. Many Harrison homeowners find that just the energy savings alone offset the cost of the plan.