- HEP Heat and Air
- Guided App Setup

Guided App Setup
Guided App Setup | Thermostat Upgrades | Heating and Air Conditioning | Harrison
Imagine adjusting the perfect indoor climate in your Harrison home with just a tap on your phone. HEP’s guided app setup pairs seamlessly with the latest smart thermostats, giving you real-time control over heating and air conditioning even when you’re miles away. Our local technicians handle everything—from selecting the right model to integrating it with your Wi-Fi and teaching you the app—so you can enjoy pinpoint comfort, lower energy bills, and fewer worries.
Whether you’re ready for energy-saving automation or simply want to replace an outdated dial, our thermostat upgrades service makes the transition effortless. Schedule a visit, and we’ll arrive on time, remove the guesswork, and leave you with a smarter, more efficient home environment that you can manage from anywhere in seconds. Call HEP today and discover how easy comfort can be.
FAQs
What does a “guided app-setup” thermostat upgrade include?
Our guided app-setup service combines professional thermostat replacement with a step-by-step mobile app walkthrough. A certified technician installs the new smart thermostat, checks wiring, tests heating and cooling functions, and then launches the manufacturer’s app on your phone or tablet. You are shown how to connect the thermostat to Wi-Fi, create a user account, set temperature schedules, enable energy-saving modes, and grant multi-user access. By the time we leave, the thermostat and app are fully operational and tailored to your household’s needs in Harrison.
Will a smart thermostat work with my existing heating and air-conditioning system in Harrison?
Most modern smart thermostats (e.g., Nest, ecobee, Honeywell T-series) are compatible with common 24-volt HVAC systems found in Harrison homes, including gas furnaces, heat pumps, and dual-fuel setups. The key requirement is a C-wire (common wire) for constant power. During our pre-visit assessment we verify the wiring at your current thermostat and air handler, confirm system voltage, and recommend either a compatible model or an add-a-wire power extender if necessary. If your home has line-voltage (120/240 V) baseboard heating or a millivolt system, we’ll suggest specialized smart thermostats designed for those configurations.
Can I install and set up the thermostat myself, or should I hire a professional?
Many homeowners can handle basic installation, but a professional provides three advantages: (1) Assurance that wiring is correct and safe, avoiding damage to the control board; (2) Accurate configuration of advanced features such as dual-fuel changeover, outdoor temperature lockouts, and humidity control; and (3) Comprehensive app training. If you are comfortable turning off breaker power, matching wire labels, and following in-app prompts, DIY is feasible. Otherwise, our fixed-price upgrade package in Harrison covers everything, including warranty documentation and optimized energy-saving presets.
How long does the entire installation and guided app setup usually take?
For a typical forced-air system with an existing C-wire, the technician needs about 30–45 minutes to remove the old thermostat, mount and wire the new unit, and verify heating/cooling operation. Guided app setup and personalized training add another 20–30 minutes. In total, plan on roughly one hour. If a C-wire adapter or additional sensors must be installed, appointment time can extend to 90 minutes.
Are there rebates or incentives for smart thermostats in the Harrison area?
Yes. Many Harrison residents served by Entergy Arkansas or Ozark Electric Cooperative qualify for $50–$75 bill credits or direct rebates when installing an ENERGY STAR® certified smart thermostat. In addition, the 25C federal tax credit under the Inflation Reduction Act allows you to claim 30 % of the installed cost (up to $600) for qualified home energy upgrades, including smart thermostats that enable advanced controls. We supply itemized invoices and rebate forms at installation, and our staff can help you file the paperwork online.
How secure is the data collected by my new smart thermostat and its mobile app?
Leading thermostat manufacturers encrypt data in transit with TLS/SSL protocols and store it on servers that comply with SOC 2 or ISO 27001 security standards. You control who can access the device, and two-factor authentication (2FA) is available for added protection. Location-based features such as geofencing use anonymized GPS data and can be disabled at any time. We show you how to review privacy settings, delete usage history, and restrict third-party integrations so your comfort data stays private.