NATE-certified Technicians
NATE-certified Technicians | Heating and Air Conditioning | Harrison
When Harrison neighbors need dependable heating and air conditioning, they turn to HEP’s NATE-certified technicians for craftsmanship that keeps comfort constant all year long. Each expert on our crew has passed rigorous national testing, so you get precision diagnostics, honest recommendations, and repairs done right the first time. Because we live and work in the same community, we treat every furnace reboot or A/C tune-up like it’s happening in our own homes—arriving on schedule, protecting your floors, and explaining every step with zero jargon.
From 24/7 emergency service to energy-saving maintenance plans, we tailor solutions to fit your schedule and your budget. Upgrading to a high-efficiency system? We’ll size it perfectly, file the rebate paperwork, and leave you with lower utility bills and quieter operation. With HEP, comfort isn’t complicated—it’s just one call away.
FAQs
What does NATE certification mean, and why is it important for my HVAC service?
NATE (North American Technician Excellence) certification is the industry’s most respected credential for heating, ventilation, air-conditioning, and refrigeration technicians. To earn it, a technician must pass rigorous, proctored exams that validate real-world knowledge in core HVAC concepts and specialized areas such as heat pumps, gas furnaces, and air distribution. NATE-certified technicians must also complete periodic continuing-education to keep their certification active, ensuring they stay current with new equipment, codes, and best practices. When you hire our NATE-certified team in Harrison, you get proven expertise, fewer callbacks, higher energy efficiency, and peace of mind that the work meets or exceeds national standards.
Which heating and cooling systems do your NATE-certified technicians service in Harrison?
Our technicians are trained and certified to install, repair, and maintain a full range of residential and light-commercial HVAC equipment, including: • High-efficiency gas and oil furnaces • Central air conditioners and heat pumps (both ducted and ductless mini-splits) • Geothermal and hybrid comfort systems • Packaged rooftop units • Indoor air-quality products such as whole-house humidifiers, dehumidifiers, ERVs/HRVs, and media air cleaners • Smart thermostats and zoning controls. Because NATE certification covers multiple specialties, we can work on virtually any make or model found in the Harrison area, from legacy units to the latest variable-speed technologies.
Are your NATE-certified technicians available 24/7 for emergency HVAC repairs in Harrison?
Yes. Heating or cooling failures rarely happen at a convenient time, so we staff an on-call rotation of NATE-certified technicians around the clock—including nights, weekends, and holidays. When you call our emergency line, you’ll speak with a live local dispatcher who can often troubleshoot basic issues over the phone and, if needed, send a technician to your home within hours. Each truck is stocked with the most common replacement parts, diagnostic instruments, and refrigerants, allowing us to resolve more than 90 percent of emergencies in a single visit.
How do I schedule preventive maintenance, and what is included in a typical tune-up?
You can schedule a maintenance visit by phone, through the online form on our Harrison service page, or via our mobile app. We offer convenient two-hour arrival windows and text-ahead notifications when your technician is en route. A standard tune-up includes: • Inspection and cleaning of burners, heat exchangers, evaporator/coils • Refrigerant level and pressure check with superheat/subcool calculations • Lubrication of motors and bearings • Electrical-component testing (capacitors, relays, amp-draw) • Calibration of thermostat and safety controls • Airflow measurement and filter replacement • Combustion-efficiency or static-pressure test (system-specific). You’ll receive a detailed digital report with photos, recommendations, and efficiency readings.
Do you offer energy-efficient upgrades, and can your technicians help me choose the right system for my home?
Absolutely. Our NATE-certified comfort specialists perform Manual J load calculations to size equipment accurately, then present you with Good/Better/Best replacement options that meet ENERGY STAR® and local rebate requirements. We install high-SEER2 air conditioners, variable-speed heat pumps, modulating furnaces, geothermal systems, and smart home integrations. During a free in-home consultation, we’ll discuss your comfort priorities, budget, and available tax incentives, making sure the selected system delivers optimal efficiency and long-term value for Harrison’s climate.
What can I expect to pay for a service call, and do you provide upfront pricing?
Our diagnostic fee for Harrison residents is a flat $99 during regular business hours and $149 for after-hours emergencies. Once the technician identifies the problem, we use a transparent, menu-based pricing guide that shows the total installed cost of each repair—labor, parts, and warranty—before any work begins. You approve the price in writing, so there are no surprises on the final invoice. We also apply the diagnostic fee toward the repair if you proceed the same day, and we offer financing options for larger projects like system replacements.