- HEP Heat and Air
- Tailored Maintenance Plan

Tailored Maintenance Plan
Tailored Maintenance Plan | Air Conditioning | Heating and Air Conditioning | Harrogate
From the first spring bloom in Valley Gardens to the frost-dusted rooftops of Montpellier Quarter, Harrogate’s weather keeps you guessing. HEP’s tailored maintenance plan is your year-round safety net, giving your air conditioning the same attentive care locals expect from the town’s famous spa waters. Our engineers fine-tune every component, optimise energy efficiency, and spot small issues before they turn into costly breakdowns—all scheduled around your diary, not ours.
Choose a plan that fits your home or business like a well-cut tweed jacket. Transparent pricing, priority call-outs, and detailed service reports mean you stay in control, while our locally based team is never far away when temperatures soar or dip. Enjoy quieter operation, lower bills, and the peace of mind that comes from knowing the comfort of your space is protected by Harrogate’s trusted experts.
FAQs
What does your tailored air-conditioning maintenance plan in Harrogate include?
Our plan covers two full preventative maintenance visits per year, safety and performance checks on all indoor and outdoor units, filter cleaning or replacement, coil and condensate-tray cleaning, refrigerant pressure testing, electrical inspection, system calibration, and a written service report. Any minor adjustments are carried out on the spot, and we’ll highlight any parts that may need replacing before the next visit.
How will a maintenance plan save me money?
Regular servicing keeps your system running at peak efficiency, which can cut energy consumption by up to 30 %. It also allows us to spot worn components before they fail, preventing costly emergency call-outs and extending the life of the equipment. Many manufacturers require documented maintenance to keep warranties valid—another potential saving.
How often will my air-conditioning system be serviced?
Most domestic and light-commercial systems need two visits per year—one before the cooling season and one before the heating season if your unit has heat-pump functionality. High-usage sites, kitchens or dusty environments may require quarterly checks; we’ll advise on the optimal schedule during our initial survey.
Do you offer 24/7 breakdown cover for plan members?
Yes. All maintenance-plan customers receive priority call-out status with access to our 24-hour emergency helpline. If your system fails, an engineer will attend within 4 hours (within Harrogate town) or 6 hours (surrounding villages) at a reduced call-out fee. Labour for repairs during normal hours is discounted by 20 % for plan members.
Will a maintenance visit disrupt my home or business?
Our engineers work quickly and neatly. A standard two-unit domestic service takes about 60–90 minutes, while a medium-sized office with ten cassettes may take half a day. We arrange visits at times that minimise disruption—early mornings, evenings or weekends if required—and always leave the site clean and tidy.
Can you maintain systems you didn’t install?
Absolutely. We service all major brands, including Daikin, Mitsubishi, Fujitsu, Panasonic and LG, regardless of who fitted them. During the first visit we’ll record model/serial numbers, check warranty status and create a bespoke maintenance schedule tailored to the age, condition and usage pattern of each unit.