Honest Pricing
Honest Pricing | Heat Repair | Heating and Air Conditioning | Harrogate
When the Cumberland Gap wind cuts through Harrogate, you need a team that shows up fast, fixes the problem right the first time, and tells you the cost before the work begins. HEP’s licensed technicians specialize in heat repair for every make and model of furnace or heat pump, arriving in fully stocked trucks so most issues are resolved on the spot. No hidden fees, no upsells—just the honest pricing that’s been our promise to East Tennessee families for decades.
From late-night emergency calls to routine tune-ups, we treat your home with the same care we’d give our own. You’ll get clear communication, respectful service, and a rock-solid 100% satisfaction guarantee, all backed by our A+ BBB rating. Stay warm, stay confident, and let HEP keep your Harrogate home comfortable all winter long.
FAQs
What does your “Honest Pricing” promise actually cover?
Our Honest Pricing policy means you receive a clear, itemised quote before any heat-repair work begins. We charge by the job, not by the hour, so the price you approve up front is the price you’ll pay—no hidden call-out fees, overtime surcharges, or surprise parts mark-ups. If additional issues are discovered during the repair, we fully explain the options and costs first so you can make an informed decision.
How much does a typical heating repair cost in Harrogate?
Most common heat repairs in the Harrogate area fall between £95 and £350, depending on the fault, the make of the system, and whether parts need to be ordered. For example, replacing an ignitor on a gas furnace tends to be on the lower end, while a failed heat-pump compressor is on the higher end. We always provide a no-obligation, written estimate after diagnosing the issue so you know the exact cost before we start.
Which types and brands of heating equipment do you service?
Our certified technicians repair gas and electric furnaces, heat pumps, boilers, ductless mini-splits, and hydronic systems from all leading manufacturers, including Worcester Bosch, Vaillant, Ideal, Baxi, Trane, Lennox, Carrier, and Mitsubishi Electric. If your brand isn’t listed, call us—chances are we can still obtain the correct parts and fix it.
How fast can you respond to an emergency heating breakdown in Harrogate?
During the heating season we provide 24/7 emergency coverage with a target response time of 2–4 hours within Harrogate and nearby villages. For non-urgent repairs booked during regular business hours, we can usually schedule a same-day or next-day visit. Our vans are stocked with the most common replacement parts so many issues can be resolved on the first trip.
What signs should I look for that indicate I need heat repair?
Call us if you notice any of the following: the system is running but blowing cool air, rooms heat unevenly, energy bills suddenly spike, unusual noises such as bangs or squeals, frequent on-off cycling, a pilot light that won’t stay lit, or any burning or electrical smells. Addressing these symptoms early usually prevents bigger, costlier breakdowns later.
Are your technicians licensed and insured, and do you guarantee your work?
Absolutely. All of our heating engineers are Gas Safe registered (for gas work), fully insured, and factory-trained on the latest HVAC technologies. Every repair is backed by a 12-month labour guarantee and the manufacturer’s warranty on any new parts installed. If a problem related to our workmanship recurs within that period, we’ll fix it at no additional cost.