Workmanship Warranty
Workmanship Warranty | Heat Repair | Heating and Air Conditioning | Harrogate
When your heater falters, every minute feels colder. HEP Heating and Air Conditioning brings peace of mind back to Harrogate homes with expert heat repair backed by our industry-leading workmanship warranty. Our local, NATE-certified pros arrive equipped to service any brand or model, delivering meticulous craftsmanship we proudly guarantee long after the job is done.
We treat your home like our own—wearing shoe covers, protecting floors, and explaining each step so there are zero surprises except how quickly the warmth returns. From strange noises and uneven rooms to total system shutdowns, HEP is ready 24/7 to restore comfort with honest, upfront pricing and neighborly care. Call today and discover heating service that feels as good as it works.
FAQs
What does your workmanship warranty cover for heating and air-conditioning repairs in Harrogate?
Our workmanship warranty guarantees that every heat-repair service we perform—whether on a furnace, heat pump, or boiler—has been completed to industry best-practice standards. It specifically covers all labor-related aspects of the repair: correct installation of parts, proper calibration, safe system start-up, and compliance with local regulations. If a problem arises because our technician did not follow these standards, we will return to diagnose and correct the issue at no additional labor cost.
How long does the workmanship warranty last?
For residential heating and air-conditioning repairs in Harrogate, our workmanship warranty lasts 12 months from the date of service. For commercial customers, the term is 6 months. Within these periods, you can request a warranty visit for any fault attributable to our labor, and we will schedule priority service to resolve it.
Does the workmanship warranty include replacement parts or just labor?
The warranty covers labor only. If a manufacturer-supplied part we installed fails within its own parts warranty period, we will replace it free of charge; however, if the part is out of warranty, you would be responsible for the cost of the new component while we still provide labor at no cost under our workmanship guarantee.
What should I do if I experience the same heating issue after a repair?
First, turn off the system if you suspect a safety concern, then call our Harrogate office or submit a warranty request online. Provide your original invoice number and a description of the symptoms. We will verify warranty eligibility, schedule a technician—usually within 24–48 hours—and perform a no-charge diagnostic and corrective repair if the issue stems from our workmanship.
Are there any conditions that void the workmanship warranty?
Yes. The warranty is voided if: (1) another contractor or unqualified party alters, removes, or reinstalls components we serviced; (2) recommended maintenance (e.g., filter changes, annual servicing) is neglected; (3) damage results from misuse, vandalism, power surges, or acts of nature such as flooding; or (4) the system is operated outside manufacturer-specified parameters (e.g., blocked vents, thermostats set below 10 °C in winter).
Is the workmanship warranty transferable if I sell my property?
Absolutely. If you sell your home or commercial space in Harrogate during the warranty period, the remaining term automatically transfers to the new owner. Simply provide them with the original service invoice and our contact information, and they can rely on the same coverage without additional fees.