Transparent Pricing
Transparent Pricing | Heating and Air Conditioning | Harrogate
Picture crisp Nidderdale mornings or sultry summer afternoons—whatever Harrogate’s weather decides, you deserve comfort without the guess-work. At HEP, we publish every rate, part cost, and labour minute up-front, so you can plan your budget as confidently as you plan your family’s day. No hidden fees, no sudden up-charges—just clear numbers paired with courteous engineers who treat your home like their own.
From a rapid-response boiler fix to a full system upgrade, our pricing menu shows exactly what each service involves and why it matters. You’ll see the same transparency when we recommend energy-saving options, smart thermostats, or seasonal tune-ups that keep your equipment running longer and cheaper.
Harrogate homeowners have trusted us for decades because our values stay as consistent as our workmanship: honesty, accountability, and expert care in all things heating and air conditioning. Reach out today, and feel the difference clarity makes.
FAQs
How does your transparent pricing policy work?
Before any work begins, our engineer will inspect your heating or air-conditioning system and provide a written, fixed-price quote that details labour, parts, VAT and any disposal fees. The price you sign off on is the price you pay—no hidden surcharges, travel costs or "weekend premiums". If additional issues are discovered, we will discuss the options and obtain your approval before proceeding.
What is included in the quoted price for a new boiler or air-conditioning installation?
Our installation price covers the complete job: supply of the boiler or AC unit, all required fittings and flue parts, labour, commissioning, registration with Gas Safe or Refcom, and removal/recycling of your old equipment. We also include the first system health check at 12 months and a manufacturer-approved warranty of up to 10 years, giving you a true all-in cost from day one.
Do you charge a call-out fee for repairs in Harrogate?
During normal business hours (8 am–6 pm, Monday to Friday) there is no call-out fee within the HG1–HG5 postcode areas. For evenings, weekends and bank holidays we apply a flat £45 emergency visit charge, which is always quoted in advance and waived if you proceed with the recommended repair on the same visit.
Can I get a free estimate or second opinion?
Absolutely. We offer free, no-obligation estimates for new installations and replacements. If you already have a quote from another Harrogate provider, we will review it at no cost and let you know if we can match or beat it while maintaining the same specification and warranty level.
What payment options and financing plans are available?
We accept debit/credit cards, bank transfer and interest-free financing over 12 months on purchases above £1,000, subject to status. Longer-term finance (up to 10 years) is available at competitive APRs through our FCA-authorised lending partners. All payment schedules and any interest charges are shown clearly before you sign.
Does your price include after-sales support and maintenance?
Yes. Every installation comes with a free first-year service and priority breakdown response during the warranty period. You can extend cover with our optional ComfortCare plan, starting at £9.50 per month, which includes annual servicing, parts and labour on repairs, and 24/7 helpline access—all priced and outlined upfront so there are no surprises later.