Industry-leading Satisfaction Guarantee
Industry-leading Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning
When your furnace sputters on the coldest night of the year, you need more than a quick fix—you need the confidence that comes with HEP’s industry-leading Satisfaction Guarantee. Our certified technicians arrive on time, diagnose the problem with state-of-the-art tools, and present upfront pricing before any work begins. If you’re not 100% satisfied with the results, you don’t pay a dime. That’s how seriously we take your comfort and peace of mind.
From emergency heat repair to routine maintenance, HEP delivers same-day service backed by decades of expertise in both heating and air conditioning. We stock our trucks with premium parts so most issues are resolved in a single visit, and we stand behind every repair with extended warranties that outshine the competition. Trust HEP to restore warmth quickly, efficiently, and—above all—guaranteed.
FAQs
What does your industry-leading Satisfaction Guarantee actually cover?
Our Satisfaction Guarantee pledges that you will be completely happy with every aspect of your heat repair—parts, labor, cleanliness, and courtesy—within 12 months of service. If any problem related to the original repair occurs during that period, we return at no cost to you and fix it promptly. If we cannot resolve the issue to your satisfaction, we will refund 100 % of the repair cost. This guarantee also includes honoring all manufacturer warranties on replacement parts and equipment.
How fast can you get a technician to my home for emergency heat repairs?
We provide true 24/7/365 emergency service. Calls received before 10 p.m. are typically answered within 2 hours, and overnight calls are handled first thing in the morning. Our dispatching software assigns the closest certified technician carrying the most common replacement parts, so in most cases heat is restored during the first visit. Live phone representatives—not an answering machine—take your call at any hour.
Do you service all brands and types of heating systems?
Yes. Our technicians are factory-trained and NATE-certified to diagnose, repair, and optimize gas furnaces, electric furnaces, heat pumps, ductless mini-splits, boilers, and hybrid systems made by all major manufacturers, including Carrier, Trane, Lennox, Rheem, Goodman, York, and more. We stock OEM and universal parts on our service vehicles to ensure rapid repairs regardless of the brand.
How does your pricing work, and are there any hidden fees?
We use upfront, flat-rate pricing based on the specific repair, not hourly charges. After evaluating your system, the technician presents a written quote that lists all parts, labor, and taxes. Once you approve the amount, it will not change—even if the job takes longer than expected. There are no travel, diagnostic, or overtime surcharges within our standard service area. You will never pay more than the agreed‐upon price.
What can I do to minimize future heating breakdowns?
1) Replace or clean your air filter every 30–60 days. 2) Keep supply and return vents unobstructed to maintain proper airflow. 3) Schedule professional maintenance each fall to inspect burners, heat exchangers, safety controls, and refrigerant levels (for heat pumps). 4) Install a programmable or smart thermostat to avoid excessive cycling. 5) Make sure the outdoor unit on a heat pump is clear of leaves, snow, and debris. Consistent preventive care can reduce unexpected repairs by up to 40 % and extend equipment life.
Are your technicians licensed and insured, and what credentials do they hold?
Every field technician is state-licensed for HVAC, EPA Section 608 certified for refrigerant handling, and NATE-certified for advanced diagnostics. We conduct nationwide background checks and random drug screenings. The company carries $2 million in general liability insurance and full workers’ compensation coverage, so you are protected from liability while we work on your property.