Manufacturer Warranty
Manufacturer Warranty | HVAC Unit Replacement | Heating and Air Conditioning | Heiskell
When your comfort system falters, HEP makes restoring year-round peace of mind simple and affordable for Heiskell homeowners. Our certified technicians handle every step of HVAC unit replacement, from sizing and load calculations to meticulous installation that keeps your new equipment squarely within the manufacturer’s warranty guidelines. Because we’re factory-authorized for the industry’s top brands, you get dependable performance, lower energy bills, and the protection of full parts and labor coverage—without the guesswork.
Whether your aging furnace rattles or your A/C struggles through Tennessee’s summer swelter, one quick call connects you to 24/7 scheduling, transparent pricing, and financing options tailored to your budget. Trust HEP to remove stress along with your old unit, recycle it responsibly, and leave your home cleaner than we found it—all while backing the job with our Satisfaction Guarantee. Ready for reliable comfort? Let’s get started today.
FAQs
What does the manufacturer warranty on a new HVAC unit typically cover?
Most factory warranties cover the cost of replacing failed parts due to manufacturing defects—such as compressors, coils, motors, and control boards. They do not usually cover labor, refrigerant, or accessories added after installation unless explicitly stated. If a covered component fails during the warranty period, we coordinate with the manufacturer to supply the replacement part at no charge to you.
How long is the warranty period for HVAC units installed in Heiskell?
Warranty length varies by brand and model, but most residential heating and cooling systems installed in Heiskell come with a 10-year limited parts warranty when registered within 60 days of installation. Some high-efficiency models offer 12-year to lifetime coverage on the compressor or heat exchanger. If your unit is not registered, coverage often defaults to 5 years, so timely registration is crucial.
What information do I need to file a manufacturer warranty claim?
To process a claim we need: 1) the unit’s model and serial numbers, 2) proof of purchase or installation invoice, 3) documented date of installation, and 4) a description of the failure confirmed by one of our licensed technicians. Having copies of your routine maintenance records can also speed approval because manufacturers sometimes ask for them to verify proper upkeep.
Is labor included under the manufacturer warranty, or will I have to pay out of pocket?
Standard manufacturer warranties cover parts only; labor to diagnose, remove, and reinstall those parts is normally your responsibility. However, our company offers optional Labor Protection Plans that mirror the parts warranty term, covering service calls, refrigerant, and disposal fees. Ask our office for pricing when scheduling your visit.
How do I schedule a warranty replacement or repair in Heiskell?
Call our Heiskell service line at (865) XXX-XXXX or request an appointment online. We’ll dispatch a certified technician to verify the failure, handle the paperwork with the manufacturer, and order any parts. Once parts arrive—usually 1–3 business days—we return to complete the repair or replacement at a time that works for you.
Are there maintenance requirements that could void my HVAC manufacturer warranty?
Yes. Manufacturers require routine professional maintenance—commonly two visits per year (spring for cooling, fall for heating). Failure to change filters, clean coils, or address refrigerant issues can be grounds for denying a claim. Keep detailed service records and receipts; they are your proof that the system has been properly maintained according to the owner’s manual.