Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Helenwood
When your furnace quits on the coldest Helenwood night, you don’t have time to hunt for help—you need it now. HEP’s emergency service heating and air conditioning team answers the call 24/7, bringing fully stocked trucks, certified technicians, and the experience to tackle any make or model. From strange noises and uneven warmth to complete system shutdowns, we diagnose fast and get the heat flowing again, so your family can relax and your pipes stay safe.
Choosing HEP means upfront, transparent pricing, honest recommendations, and a workmanship guarantee you can count on long after the service van pulls away. The next time you need reliable, lightning-quick heat repair in Helenwood, skip the shivers and call the hometown pros who Fix It All—HEP!
FAQs
What situations are considered a heating or AC emergency in Helenwood?
Any time your furnace, heat pump, or air conditioner stops running, blows only cold air in winter or warm air in summer, makes burning smells, trips breakers repeatedly, or leaks refrigerant or water, it is an emergency. In Helenwood’s winter lows and summer highs, loss of conditioned air can quickly become a safety and health risk, so call us 24/7 as soon as you notice these issues.
How fast can your technicians reach my home or business in Helenwood?
Because our dispatch center tracks on-call crews positioned throughout Scott County, a certified technician is usually at your door within 60–90 minutes of your call—often sooner inside Helenwood city limits. You’ll receive a text or call with the exact ETA and real-time GPS tracking once a tech is on the way.
Do you service all brands and types of heating and air-conditioning systems?
Yes. Our technicians carry universal EPA refrigerant certifications and factory training for major brands such as Trane, Rheem, Carrier, Lennox, Goodman, York, and Mitsubishi. We repair gas, electric, and dual-fuel furnaces; heat pumps; ductless mini-splits; packaged rooftop units; and air conditioners up to 25 tons, as well as thermostats and zoning controls.
Are emergency calls more expensive than regular business-hour visits?
We never add surprise fees for evening, weekend, or holiday emergencies. You pay a flat diagnostic rate that is quoted up front over the phone. After troubleshooting, the technician provides a written, no-obligation estimate for parts and labor before any repair begins, so you can approve or decline with no pressure.
What should I do while waiting for the technician to arrive?
Turn off the affected equipment at the thermostat and breaker to prevent further damage. If temperatures are below freezing, close interior doors to retain heat and use safe space heaters or extra blankets, avoiding open flames. In summer, open windows at night or use fans for air movement. Keep pets and children clear of the equipment and have your model and serial numbers ready to speed up parts identification.
Are your emergency repairs guaranteed?
Absolutely. All work is performed by licensed, background-checked, and drug-screened technicians. We back every repair with a 1-year parts and labor warranty and honor any existing manufacturer warranties. If the same issue reoccurs within that period, we return at no additional charge until it is resolved.