Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Helenwood
When a winter chill creeps through Helenwood, you can count on HEP’s trusted team to arrive quickly, diagnose the issue, and deliver expert heat repair that restores comfort fast. Our certified technicians bring decades of experience, state-of-the-art tools, and a friendly attitude to every call—because we believe reliability shouldn’t come with an attitude of “wait and see.” From worn ignitors to malfunctioning thermostats, we handle it all the first time, backed by our no-nonsense 100% Satisfaction Guarantee.
If we don’t meet your expectations, you don’t pay until we make it right—that’s the HEP promise. Homeowners across Scott County choose us not just for our transparent pricing and flexible financing, but for the peace of mind that comes from knowing we stand behind every heat repair with genuine care. Stay warm, stay confident, and let HEP bring the heat back to your home.
FAQs
What types of heating systems do you repair in Helenwood?
Our certified technicians service and repair virtually every residential heating system found in Helenwood and the surrounding Scott County area, including natural-gas and propane furnaces, electric furnaces, dual-fuel systems, heat pumps, gas packs, and ductless mini-split heaters. We work on all major brands—Carrier, Trane, Rheem, Lennox, Goodman, and more—so you can rely on us no matter what equipment you own.
How does your 100% Satisfaction Guarantee work?
If we perform a heat repair and you are not completely satisfied with the workmanship or the results, simply let us know within 30 days. We will return at no additional charge to correct the problem. If we still cannot make it right, we will refund the portion of the invoice related to that repair. In addition, all parts we install are covered by the manufacturer’s warranty, and our labor is guaranteed for a full year.
Do you offer emergency heat repair after normal business hours?
Yes. Cold snaps don’t wait for office hours, so neither do we. Our emergency response team is on call 24/7, including nights, weekends, and holidays. When you call, a live dispatcher will send the on-call technician, who arrives in a fully stocked service vehicle prepared to diagnose and fix most issues on the first visit.
What warning signs mean I should schedule a heat repair right away?
Contact us if you notice any of the following: • Rooms that are colder than the thermostat setting • Unusual banging, squealing, or grinding noises • Short cycling (the unit turns on and off rapidly) • A sudden spike in your electric or gas bill • Pilot light that won’t stay lit or a yellow burner flame • Odd odors such as burning dust or rotten eggs Addressing these issues early can prevent total system failure and save on repair costs.
How quickly can you get to my home in Helenwood?
Because our technicians are dispatched from within Scott County and keep parts inventories on their trucks, we can reach most Helenwood addresses in 60–90 minutes for emergencies. For non-urgent calls, we offer convenient same-day or next-day appointment windows and will send a text or call when the technician is en route.
Do you offer maintenance plans to avoid future heating problems?
Absolutely. Our Comfort Club maintenance program includes two precision tune-ups per year—one for heating and one for cooling—priority scheduling, a 15% discount on repairs, and no after-hours fees. Regular maintenance can improve efficiency by up to 20%, extend equipment life, and keep your manufacturer’s warranty valid.