Generous Warranties
Generous Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Helenwood
Whether your old system is faltering during a Helenwood heatwave or shivering at the first hint of frost, HEP makes upgrading simple—and worry-free. Our certified technicians arrive on time, walk you through smart efficiency options, and install your new system with precision. The best part? Every installation is backed by HEP’s generous warranties, covering both parts and labor far beyond industry norms, so you can relax knowing that your indoor comfort is protected for years to come.
From the first consultation to final quality check, we treat every HVAC unit replacement as an investment in your family’s comfort and peace of mind. Transparent pricing, priority scheduling, and 24/7 emergency support ensure you’re never left in the cold (or heat). Trust the local team that stands behind its work—HEP Heating & Air Conditioning, proudly serving Helenwood homes with reliable equipment and unbeatable warranty coverage.
FAQs
What makes your HVAC replacement warranties in Helenwood more generous than standard warranties?
All new systems we install include a 10-year manufacturer’s parts warranty and a complementary 10-year labor warranty—double the labor protection most dealers offer. We also provide a 12-month 100 % satisfaction guarantee: if the equipment fails to perform as promised and we cannot correct it, we will remove it and refund your money. These benefits are included at no extra charge for Helenwood homeowners because we want your investment to stay protected long after the installation crew leaves.
How long do the parts and labor warranties last, and what exactly is covered?
• Parts: 10 years on all factory-specified components of the condenser, heat pump, air handler, coil, and thermostat once the unit is registered. • Labor: 10 years on any service work required to replace a failed covered part, including diagnostic time, travel, and refrigerant recovery. • Compressor: Lifetime replacement on our premium tier equipment. Normal wear items such as filters, belts, and fuses are excluded, but all major mechanical and electrical parts are covered as long as the system receives the recommended maintenance.
Are the warranties transferable if I sell my Helenwood home?
Yes. Within 90 days of closing, the new owner can transfer the remaining balance of both the manufacturer’s parts warranty and our labor warranty for a one-time $99 administrative fee. We handle all the paperwork, making your home more attractive to potential buyers and eliminating any gaps in coverage.
What do I have to do to keep my warranty valid?
1. Register the new equipment within 60 days of installation (we file the online registration for you). 2. Schedule professional maintenance twice a year—once in spring for cooling components and once in fall for heating components. We document each visit in our digital records. 3. Use only EPA-certified technicians for repairs; DIY work or unlicensed service voids coverage. 4. Keep invoices and maintenance receipts in case the manufacturer requests proof. 5. Notify us immediately if the serial number tag becomes illegible or is removed.
Do the warranties cover both indoor and outdoor components of my HVAC system?
Absolutely. Whether you choose a split heat pump, dual-fuel system, or conventional air conditioner/furnace pairing, the 10-year parts and labor warranties extend to the outdoor condenser/heat pump, indoor coil, gas furnace or air handler, and the factory-supplied thermostat or communicating control. If any of those components fail due to manufacturing defects, parts and labor are covered in full.
How is warranty service handled if something breaks—who do I call and what will it cost me?
Simply call our Helenwood service line 24/7 or book online. We confirm your installation record, dispatch a technician, and file the warranty claim on your behalf. There is no trip charge, diagnostic fee, or deductible for covered failures during the 10-year labor period. If the part is stocked on our truck, the repair is performed on the same visit; if not, we expedite factory replacement parts. You pay nothing out of pocket unless the repair involves a non-covered item, in which case we provide a flat-rate quote before any work begins.