- HEP Heat and Air
- Heat Pumps

Heat Pumps
Heat Pumps | HVAC Unit Replacement | Heating and Air Conditioning | Hillsboro
Whether your Hillsboro home is battling a humid Tennessee summer or a surprise cold snap, HEP’s Heat Pumps, Heating & Air Conditioning team keeps comfort consistent. Our certified technicians evaluate your existing system, size a high-efficiency heat pump for your unique floorplan, and install it with precision—often in a single day—so you can get back to living, working, and relaxing without temperature swings or sky-high utility bills.
Choosing HEP for HVAC unit replacement means gaining a trusted partner who stands behind every bolt and blower wheel. We offer transparent, upfront quotes, flexible financing, and a 100 % satisfaction guarantee, all backed by decades of local expertise. From the first free estimate to post-installation tune-ups, we’re committed to delivering the worry-free comfort Hillsboro families deserve—24/7, rain or shine.
FAQs
Is a heat pump a good choice for Hillsboro’s climate?
Yes. Hillsboro has relatively mild winters and warm summers, which makes an air-source heat pump highly efficient year-round. Modern cold-climate models can deliver reliable heating when outdoor temperatures drop into the 20s, while still providing efficient air conditioning in summer. Because a heat pump simply moves heat rather than creating it, homeowners can see energy savings of 20-50% compared with electric resistance or older gas furnaces.
How do I know when it’s time to replace my existing HVAC unit?
Most heat pumps and furnaces last 12–15 years. Consider replacement if your system is: 1) more than 12 years old and needs frequent repairs, 2) causing utility bills to rise despite regular maintenance, 3) struggling to keep a consistent temperature or making unusual noises, or 4) still using R-22 refrigerant, which is no longer produced. A new high-efficiency unit often pays for itself through lower operating costs and utility incentives.
What incentives or rebates are available in Hillsboro for heat pump installation?
Customers served by Portland General Electric or Pacific Power may qualify for Energy Trust of Oregon cash incentives—typically $700–$1,000 for a qualifying heat pump replacement. Hillsboro residents can also claim the federal 25C tax credit, which covers 30% of the installed cost (up to $2,000) for ENERGY STAR certified heat pumps. Low-to-moderate income households may be eligible for additional state grants or utility bill discounts. Our team handles all paperwork to ensure you get every applicable rebate.
How long does a typical heat pump replacement take from start to finish?
From the initial on-site assessment to commissioning, most residential replacements take 3–5 business days. Day 1: home evaluation, load calculation, and proposal. Day 2–3: equipment order and permit submittal (permits are usually approved within 24 hours in Hillsboro). Day 4: removal of the old unit and installation of the new heat pump, air handler, and thermostat. Day 5: final electrical hookup, refrigerant charging, system testing, and city inspection as required. You’ll be left with full operating instructions and warranty documents before we leave.
Will my existing ductwork need to be modified?
If your current system uses forced-air ducts, they can usually be reused. However, we inspect them for leaks, inadequate insulation, or sizing issues that could affect comfort and efficiency. Minor duct sealing or adding return air pathways often boosts performance significantly. Homes with aging or poorly designed ducts may benefit from partial replacement. We provide a duct report with every quote so you understand any recommended changes before installation begins.
What maintenance does a new heat pump require, and do you offer service plans?
Routine upkeep is simple: 1) change or clean filters every 1–3 months, 2) keep outdoor coils clear of leaves and debris, and 3) schedule professional tune-ups twice a year—once before heating season and once before cooling season. Our Hillsboro Comfort Plan includes biannual inspections, priority scheduling, 15% repair discounts, and automatic warranty documentation. Regular maintenance preserves efficiency, prolongs equipment life, and keeps your manufacturer warranty valid.