Emergency Support
Emergency Support | Heating and Air Conditioning | Hillsboro
When your comfort is on the line in Hillsboro, HEP is ready 24/7 with rapid-response experts who arrive fully equipped to diagnose, repair, or replace your heating and air conditioning system on the spot. From sudden winter furnace failures to midsummer A/C meltdowns, our certified technicians restore safe temperatures fast, treating your home as carefully as they would their own.
Every service call comes with transparent pricing, clear communication, and the backing of decades of local experience—so you’re never left guessing or shivering. Trust HEP’s emergency support team to keep life moving smoothly, protect your property, and ensure that your heating and air conditioning worries disappear as quickly as we do our job.
FAQs
Do you offer 24/7 emergency HVAC service in Hillsboro?
Yes. Our certified technicians are on call around the clock—nights, weekends, and holidays. Any time your furnace, heat pump, or air conditioner fails unexpectedly, you can reach a live dispatcher who will send a technician to your Hillsboro home or business right away.
What situations are considered an HVAC emergency?
We classify an emergency as anything that poses a safety risk, threatens property damage, or leaves occupants without heating or cooling during extreme weather. Examples include complete system failure in freezing or triple-digit temperatures, gas or refrigerant leaks, burning smells from equipment, electrical sparking, flooding around the unit, or carbon-monoxide alarm activations.
How fast can a technician get to my Hillsboro location?
Our average response time inside the city limits is 60–90 minutes. During severe weather or high-call volume, arrival may extend to two hours, but we prioritize life-safety situations first. When you call, the dispatcher will give you an accurate ETA and keep you updated until the technician arrives.
Do emergency visits cost more than regular service calls?
An after-hours diagnostic fee applies to emergency visits, reflecting overtime labor and immediate dispatch. We disclose this fee before scheduling, so there are no surprises. Once the technician diagnoses the problem, you’ll receive a written quote for the repair. No work proceeds without your approval, and we waive the after-hours fee if the repair exceeds a specified amount.
Can you repair any brand or type of system during an emergency?
Yes. Our team is factory-trained on all major brands of gas furnaces, electric furnaces, heat pumps, ductless mini-splits, rooftop units, and central air conditioners. Our service vans are stocked with common universal parts, allowing us to complete nearly 90% of emergency repairs on the first visit. If a specialty part must be ordered, we’ll install a temporary solution whenever possible to keep you comfortable.
What should I do while waiting for the emergency technician to arrive?
1) Turn off the HVAC system at the thermostat and breaker if you smell gas, detect burning odors, see sparks, or notice water pooling. 2) Ventilate the area by opening windows when safe. 3) Keep children and pets away from the equipment. 4) Have your system model number handy and clear a path to the unit for quick access. 5) Do not attempt DIY fixes—improper handling of high-voltage components, refrigerant, or gas lines can be dangerous and void warranties.