Emergency Calls
Emergency Calls | Air Conditioning | Heating and Air Conditioning | Hixson
When your thermostat climbs and the Chattanooga Valley humidity settles in, HEP’s emergency calls heating and air conditioning team in Hixson is ready to roll 24/7. One quick call dispatches certified technicians stocked with parts and diagnostic tools to revive your cooling system, whether it’s a midnight breakdown, a holiday weekend malfunction, or a sudden refrigerant leak on the hottest day of the year. We troubleshoot fast, explain every option clearly, and back our repairs with transparent pricing and a satisfaction guarantee—so you can get back to comfortable living without the stress.
From older split systems to cutting-edge heat pumps, we handle every make and model with the same neighborly care HEP has provided for decades. Our crew doesn’t just swap parts; we clean coils, calibrate thermostats, and check air quality to help your unit run efficiently long after we leave. Trust the local pros who answer the phone when others won’t, and feel the difference a truly dedicated air conditioning service can make in Hixson.
FAQs
What situations count as an air-conditioning emergency?
Any condition that threatens your family’s comfort, health, or safety qualifies as an AC emergency. Examples include complete loss of cooling during extreme heat, electrical smells or sparking at the unit, refrigerant or condensate leaks that can damage ceilings or floors, strange noises that indicate possible compressor failure, and frozen coils that stop airflow. If you are unsure, call us—our dispatcher will help you decide whether immediate service is necessary.
How fast can you reach my home or business in Hixson when I place an emergency call?
Because we stage on-call technicians throughout the Chattanooga–Hixson area, our average response time is 60 minutes or less. During high-demand periods we triage calls by urgency—homes with infants, elderly residents, or medical conditions that require climate control get top priority. You will receive a text or phone update with the technician’s estimated arrival time as soon as your call is dispatched.
Are emergency air-conditioning services available 24/7, including weekends and holidays?
Yes. Our emergency hotline is staffed around the clock, 365 days a year. Whether your AC fails at 2 a.m. on a July weekend or on a holiday like Labor Day, a live representative will answer and immediately dispatch the nearest certified technician. We keep fully stocked service vehicles on standby so most critical repairs can be completed in a single visit, day or night.
What should I do before the technician arrives?
For safety, turn off power to the indoor and outdoor AC units at the breaker panel if you notice smoke, sparks, or burning odors. If water is leaking, place towels or a bucket to protect floors. Clear a path to the air handler and outdoor condenser so the technician can work quickly. Avoid opening windows during peak heat to maintain humidity control, and gather any warranty information or recent service records you have—they help us diagnose the problem faster.
Will I pay extra for after-hours or holiday emergency service?
Because emergency calls require overtime staffing and immediate dispatch, a modest after-hours diagnostic fee applies. We tell you the exact amount up front when you call—no surprises. Once the issue is diagnosed, you receive a written estimate that includes parts, labor, and any overtime rate so you can approve the repair before work begins. Many fixes are still covered under manufacturer or extended warranties, which can offset costs.
Can you repair all brands and types of air conditioners during an emergency visit?
Absolutely. Our NATE-certified technicians are trained to service central split systems, heat pumps, ductless mini-splits, and package units from every major manufacturer, including Trane, Carrier, Lennox, Goodman, Rheem, and Mitsubishi. Each service truck carries a broad inventory of universal parts—capacitors, contactors, motors, refrigerant, and thermostats—so we can resolve 90% of emergencies on the spot. For rare or proprietary components, we have local supplier partnerships that offer same-day pickups within the Hixson area.