Certified Comfort Advisor

HEP Heat and AirCertified Comfort Advisor

Certified Comfort Advisor | HVAC Unit Replacement | Heating and Air Conditioning | Hixson

When the Tennessee heat or a chilly river breeze leaves your home uncomfortable, HEP’s Certified Comfort Advisor is ready to step in with expert HVAC unit replacement. Serving Hixson neighbors for decades, our licensed pros evaluate your home’s size, insulation, and air-flow patterns to recommend the perfect high-efficiency system—never a one-size-fits-all fix. From the first handshake to the final thermostat test, you’ll feel the difference a true hometown team can make.

We back every install with transparent pricing, flexible financing, and a workmanship guarantee that keeps surprises off your utility bill. Whether your current unit is limping along or has quit altogether, schedule a free in-home consultation today and discover why HEP’s comfort solutions are as reliable as the Scenic City sunrise.

FAQs

How do I know it’s time to replace my HVAC system rather than repair it?

Most systems in Hixson last 10–15 years. If your unit is in that age range, needs frequent or costly repairs, shows uneven temperatures, or causes noticeably higher utility bills, a replacement usually delivers better long-term value. Our Certified Comfort Advisors perform a free load calculation and cost-benefit analysis so you can compare repair vs. replacement objectively.

What size and type of HVAC unit is best for my Hixson home?

Proper sizing depends on square footage, insulation levels, window orientation, and even local humidity. Oversized systems short-cycle and waste energy, while undersized units run constantly and wear out early. During our in-home consultation we use industry-standard Manual J calculations to recommend the correct tonnage and suggest the right technology—such as high-efficiency heat pumps, dual-fuel systems, or traditional gas furnaces paired with AC—to match your comfort goals and budget.

How much does a new HVAC replacement cost in the Hixson area?

Pricing varies with system capacity, efficiency rating (SEER2/HSPF), and any ductwork modifications. Most complete replacements in Hixson range from $6,500 to $12,000 installed. We give flat-rate proposals that include equipment, labor, permits, haul-away, and the first year of maintenance, so there are no surprise add-ons.

How long will the installation take and what should I expect on the day of service?

A straight unit swap typically takes one full day. Complex projects—such as duct replacements or zoning upgrades—may require two. Our NATE-certified crew arrives at 8 a.m., protects floors with drop cloths, removes and recycles the old equipment, installs the new system, pressure-tests the refrigerant lines, and calibrates the thermostat. Before leaving, we walk you through the new system’s operation and provide your warranty paperwork.

Can replacing my HVAC unit really lower my energy bills?

Yes. Many Hixson homes still run 10-13 SEER equipment installed before 2010. Today’s models start at 14.3 SEER2 and go well above 20, cutting cooling costs up to 40%. Variable-speed compressors and ECM blower motors further reduce kilowatt usage and improve humidity control, which is crucial in the Tennessee Valley climate.

Do you offer financing or rebates for HVAC replacements?

Absolutely. We partner with several lenders to provide 0% APR promotional financing or low-interest plans up to 120 months. TVA EnergyRight and local utility rebates may add $150–$400 for qualified high-efficiency heat pumps. Our office handles all paperwork, so you get the savings without the hassle.

HEP Heat and Air
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(423) 228-7742