Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Hixson
When your comfort depends on split-second action, HEP’s local team is standing by for emergency repairs that restore perfect climate control to every corner of your Hixson home. One call dispatches licensed technicians with fully stocked trucks, diagnostic expertise, and genuine concern for your family’s safety. From a furnace that quits on the coldest night to an AC compressor that falters in midsummer humidity, we arrive fast, explain the fix in clear language, and back our work with transparent pricing and solid warranties—24 hours a day, 365 days a year.
Homeowners trust HEP because we treat emergencies like our own, combining decades of experience in heating and air conditioning with neighborly service that never sleeps. Whether you need a quick part replacement, a complex system reboot, or honest advice about upgrading, we get you comfortable again before discomfort has a chance to settle in. Call, text, or tap the app, and relax—HEP’s on the way.
FAQs
What situations count as an HVAC emergency in Hixson?
Any time your heating or cooling system completely stops working during extreme weather, produces burning or electrical smells, leaks water or refrigerant, or trips breakers repeatedly, it is considered an emergency. In Hixson’s humid summers, a failed AC can allow indoor temperatures to rise quickly and encourage mold growth, while a furnace outage in winter can lead to frozen pipes. If safety, property damage, or health is at risk, call right away.
How fast can you get a technician to my Hixson home or business?
We maintain a fully staffed on-call team that serves the Hixson area 24/7. In most cases, a certified technician is dispatched within 30 minutes of your call and arrives at your door in 1–2 hours, depending on traffic and current demand. We prioritize life-safety situations (elderly residents, medical conditions, extreme temperature warnings) first, but every emergency call is handled the same day.
Do you offer after-hours, weekend, and holiday emergency repairs?
Yes. Our emergency hotline is staffed 365 days a year, including nights, weekends, and major holidays. You will always reach a live representative who can schedule service, provide basic troubleshooting steps, and dispatch a technician immediately. There is no answering machine or third-party service; you connect directly with our local team.
Can you repair my specific HVAC brand or system type during an emergency visit?
Almost certainly. Our technicians are trained and EPA-certified to diagnose and repair all major residential and light-commercial brands—Carrier, Trane, Lennox, Goodman, Rheem, York, Bryant, and more. We service gas furnaces, heat pumps, central air conditioners, ductless mini-splits, and packaged rooftop units. Our service vehicles stock the most common replacement parts, allowing us to complete 85–90% of emergency repairs on the very first visit.
How much does emergency HVAC service cost, and will I know the price before work begins?
After hours service carries a slightly higher diagnostic fee than standard appointments, but you will always receive a written, upfront estimate before any repair is made. Pricing is based on a flat-rate menu, so you pay the same fair price as every other customer—no hidden fees or surge pricing. We accept major credit cards, offer financing on larger repairs, and will explain whether repair or replacement is the most cost-effective solution.
What can I do while waiting for the technician to minimize damage or discomfort?
1) Turn off the HVAC unit at the thermostat and breaker if you smell burning or see water around the unit. 2) Use portable fans or space heaters safely (keep three feet of clearance) to maintain comfort. 3) Close blinds in summer or seal drafty windows in winter to stabilize indoor temperature. 4) Mop up standing water to prevent ceiling or floor damage. 5) Have your model and serial numbers ready to speed parts identification. Following these steps not only protects your property but helps us restore your system faster once we arrive.