Licensed Technicians
Licensed Technicians | Heating and Air Conditioning | Hixson
When the Tennessee River breeze flips from crisp to sweltering, Hixson families count on HEP’s licensed technicians for reliable heating and air conditioning care. Our pros are background-checked, NATE-certified, and equipped with fully stocked trucks, so most fixes are finished on the first visit. From energy-saving tune-ups to complete system replacements, we combine old-fashioned courtesy with the latest comfort technology to keep your home perfectly balanced all year long.
Because we’re a hometown team, we treat every call like a neighbor’s SOS—offering transparent pricing, 24/7 emergency response, and a rock-solid “Happy You’ll Be” guarantee. Let HEP handle the heavy lifting while you enjoy worry-free comfort, lower utility bills, and the peace of mind that comes with expert craftsmanship backed by decades of local experience.
FAQs
Why should I hire a licensed HVAC technician in Hixson?
A licensed technician has passed state examinations, carries the proper insurance, and is familiar with Hamilton County codes. This protects you from safety hazards, voided equipment warranties, and costly fines for unpermitted work. Licensed professionals can also pull the correct permits, document all repairs for warranty purposes, and ensure your system is operating at peak efficiency for Hixson’s hot, humid summers and cool winters.
What HVAC services do your licensed technicians provide?
Our team handles the full life-cycle of residential and light-commercial comfort systems: new system design and installation, replacement of outdated furnaces or air conditioners, 24/7 emergency repairs, seasonal tune-ups, ductwork inspection and sealing, indoor air-quality upgrades (humidifiers, dehumidifiers, UV lights), smart thermostat installation, and energy-efficiency audits.
How quickly can your technicians respond to heating or AC emergencies in Hixson?
We staff an on-call crew 24 hours a day, 365 days a year. Most emergency calls in the Hixson/Middle Valley/Lakesite area receive a technician at the door within two hours—often sooner during normal business hours. Non-emergency service is typically scheduled the same or next day, and all service trucks are stocked with common parts to finish repairs on the first visit.
What brands can your technicians service and install?
As an authorized dealer we install Carrier and Trane equipment, but our technicians are factory-trained to service virtually any brand found in Hixson—including Lennox, Rheem, Goodman, American Standard, York, Bryant, Mitsubishi mini-splits, and more. We maintain a large local parts inventory and have supplier relationships that let us source specialty components quickly.
Are your technicians certified and insured?
Yes. Every field technician holds a Tennessee Mechanical HVAC Contractor’s License, EPA Section 608 refrigerant certification, and at least one NATE (North American Technician Excellence) specialization. We perform background checks, maintain drug-free workplace status, and carry $2 million in liability coverage plus full workers’ compensation insurance for your peace of mind.
Do you offer maintenance plans and what do they include?
Our Comfort Club maintenance plan includes two precision tune-ups a year—one before cooling season and one before heating season. Each visit covers filter replacement, coil cleaning, refrigerant level check, electrical safety inspection, burner and heat exchanger examination, thermostat calibration, and drain-line clearing. Members receive priority scheduling, a 15 % discount on parts and labor, no overtime fees, and documented service records that help keep manufacturer warranties in force.