Emergency Crews
Emergency Crews | Air Conditioning | Heating and Air Conditioning | Huntland
When a July heatwave hits Huntland, you don’t have time to wait for next-day service. HEP’s emergency crews arrive fast, armed with the parts and expertise to diagnose, repair, or replace any air conditioning system on the spot. From strange rattles at midnight to complete breakdowns during family gatherings, we keep the cool air flowing so you can sleep, work, and live comfortably.
Our technicians are local, licensed, and passionate about keeping neighbors safe. They’ll walk you through the problem, share upfront pricing, and back every fix with industry-leading warranties. Whether your need is a quick refrigerant top-off, a full system reboot, or a brand-new energy-efficient installation, we tailor solutions to Huntland’s unique climate and your specific budget.
Day or night, weekend or holiday, reach out and we’ll roll out—no overtime surprises, no compromise on craftsmanship. Trust HEP to turn any air conditioning emergency into a swift, stress-free resolution, restoring the crisp indoor comfort your family deserves.
FAQs
What qualifies as an air-conditioning emergency and how fast can your crews reach my Huntland home?
An AC emergency is any situation in which the system is no longer cooling, is leaking refrigerant or water, is making burning or electrical smells, or is tripping breakers—especially during extreme heat when indoor temperatures can rise quickly. Our Huntland-based dispatch center operates 24/7/365 and tracks technicians by GPS. In most cases we can have a fully stocked service truck at your door within 60 minutes of your call, day or night.
Can you repair or replace any make and model of air conditioner?
Yes. Our technicians are factory-trained and keep up with continuing education on all major brands—Carrier, Trane, Lennox, Goodman, Rheem, York, American Standard, Daikin, and mini-split systems such as Mitsubishi and LG. Service trucks carry universal parts like capacitors, contactors, fan motors, and common refrigerants (R-410A, R-22 substitutes) so that most repairs are completed on the first visit. If a replacement is necessary, we provide same-day quotes on high-efficiency equipment sized specifically for Huntland’s climate zone.
Are your emergency technicians licensed, insured, and certified?
Absolutely. Every crew member holds a Tennessee HVAC Contractor’s License, is NATE-certified, and has passed background and drug screenings. The company carries $2 million in general liability insurance and full workers’ compensation coverage, protecting you from any financial risk while work is performed on your property.
What should I do while waiting for the emergency AC crew to arrive?
1) Turn the thermostat to OFF and the fan to ON to prevent further damage. 2) If water is leaking, place towels or a shallow pan under the unit and turn off the breaker labeled "AC" to eliminate electrical hazards. 3) Open windows if outdoor air is cooler, and keep blinds closed against direct sun to slow indoor temperature rise. 4) Keep pets and children away from the equipment. 5) Gather any warranty papers or previous service records—they speed the diagnostic process once we arrive.
How much does emergency service cost and what payment options do you accept?
Our upfront diagnostic fee is $99 after normal business hours and $79 during business hours; this covers travel, system inspection, and a written estimate. You approve all work before repairs begin—no surprise charges. We accept cash, checks, all major credit cards, and offer 0% APR financing on repairs over $500 (subject to credit approval). Seniors, military, and first responders in Huntland receive a 10% discount on labor.
Do you offer maintenance plans to prevent future AC emergencies?
Yes. Our Comfort Shield Maintenance Program includes two precision tune-ups per year, priority scheduling, a 15% repair discount, and no after-hours fees—even on holidays. Tune-ups involve coil cleaning, refrigerant level checks, electrical testing, drain-line flushing, and thermostat calibration. Customers on the plan experience 40% fewer breakdowns and typically save 10–15% on energy bills throughout Tennessee’s long cooling season.