Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Huntland
When your Huntland home suddenly turns chilly, you need fast, dependable help that never cuts corners. HEP’s satisfaction guarantee means our certified technicians arrive on time, diagnose the issue accurately, and complete the heat repair with craftsmanship that keeps your system running smoothly long after we leave. If you’re not thrilled with our work, we’ll make it right—no questions asked.
From transparent pricing to tidy workspaces, we treat your comfort like our own. Whether it’s a cracked heat exchanger, a faulty thermostat, or strange noises in the night, HEP brings the tools, expertise, and neighborly care you expect from a local team rooted in Middle Tennessee values. Trust us for unparalleled heat repair, and enjoy warmth, peace of mind, and a promise that you’ll feel the difference.
FAQs
What does your 100 % Satisfaction Guarantee include for heat repair in Huntland?
If we repair your furnace or heat pump and you are not completely satisfied with the workmanship, parts, or overall service within the first 12 months, we will return at no additional charge to make it right. If we still cannot meet your expectations, we will refund the labor portion of your invoice. The guarantee covers our diagnostic service, installed parts, and any workmanship related to the original repair.
How fast can you get a technician to my Huntland home when my heat goes out?
For calls received before 4 p.m., we offer same-day service anywhere in the Huntland area. After 4 p.m. or on weekends, our on-call dispatcher can arrange an emergency visit within 2–4 hours, 24 / 7, including holidays. Appointment windows are typically two hours, and we provide real-time text or email updates when your technician is en route.
Are your service technicians licensed, insured, and background-checked?
Yes. Every technician holds a Tennessee HVAC license, carries full liability and workers’ compensation insurance, and must pass a criminal background check and drug screening before entering your home. We also require ongoing factory training so they stay current on the latest heating technology and safety standards.
Will I know the cost of the repair before any work starts?
Absolutely. After performing a thorough diagnostic, your technician will present a flat-rate, upfront price that includes parts, labor, and tax—no hidden fees or hourly surprises. You approve the quote in writing before we begin. If additional issues are discovered mid-repair, we stop, explain the findings, and obtain your approval before proceeding.
Do you provide emergency and after-hours heat repair?
Yes. We operate a 24-hour emergency hotline for Huntland residents. A live agent—not an answering machine—will dispatch the on-call technician. Emergency service carries a modest after-hours fee, which is waived if the repair exceeds $500. All emergency work is still covered by our 100 % Satisfaction Guarantee.
Is there a warranty on parts and labor after the repair?
All replacement parts come with the manufacturer’s warranty (typically 1–10 years, depending on the component). We match that with a complementary labor warranty for the first year. If a part we installed fails within its warranty period, we will replace it and cover labor at no cost to you, as long as the system has been properly maintained.