Emergency Service
Emergency Service | Heating and Air Conditioning | Huntland
When a sudden chill creeps into your Huntland home at midnight or a summer heatwave strikes without warning, HEP’s round-the-clock team is only a phone call away. Our certified technicians arrive fast, fully stocked, and ready to diagnose and repair any make or model, so you can get back to comfort before the coffee’s even brewed. From buzzing thermostats and leaking coils to complete system shutdowns, we tackle every emergency with transparent pricing, clear communication, and a “Happy HEP” satisfaction guarantee that puts your peace of mind first.
As your neighbors, we know how unpredictable Tennessee weather can be, which is why our emergency services cover the full spectrum of heating and air conditioning needs. Whether it’s the dead of winter or the peak of August humidity, count on HEP to restore your ideal indoor climate—safely, swiftly, and with the kind of courteous service that turns a stressful breakdown into an easy fix.
FAQs
What qualifies as an HVAC emergency, and how quickly can you reach my Huntland home or business?
An HVAC emergency is any situation that risks your safety, health, or property—such as a total loss of heating during freezing weather, an AC failure in extreme heat, gas or refrigerant leaks, electrical burning smells, or flooding from a clogged condensate line. Because we have technicians on‐call 24/7 within the Huntland area, our average arrival time is 60–90 minutes after your call, traffic and weather permitting. We triage calls, so life-safety and no-heat/no-cool cases during temperature extremes receive highest priority.
Do you service all brands and types of heating and cooling equipment?
Yes. Our EPA-certified technicians are trained to diagnose and repair furnaces (gas, electric, and oil), heat pumps, central air conditioners, ductless mini-splits, geothermal systems, and commercial rooftop units from every major manufacturer—including Trane, Carrier, Lennox, Goodman, Rheem, and Mitsubishi. We maintain a fully stocked service van fleet with universal replacement parts and specialty tools, allowing us to resolve most emergencies on the first visit in Huntland and the surrounding Franklin County region.
What are your after-hours emergency service fees, and will I get a cost estimate first?
Emergency calls outside our standard 8 a.m.–5 p.m. schedule include a modest after-hours diagnostic fee, which covers the technician’s travel and initial troubleshooting. Once the problem is identified, you will receive a written, flat-rate quote before any repairs begin—so you know the exact cost and can approve or decline. If a specialized part must be ordered overnight, we will explain temporary safety measures to keep you comfortable until we return to complete the fix.
Can you perform warranty repairs on my system even if another company installed it?
In most cases, yes. We are authorized warranty service providers for the majority of HVAC manufacturers. If your system is still under parts or labor warranty, simply provide the model, serial number, and proof of installation date when you call. We will verify coverage with the manufacturer, submit the necessary paperwork, and perform the repair—allowing you to pay only for items not covered (such as refrigerant or routine maintenance).
What steps can I take while waiting for the technician to arrive?
1) Turn off the thermostat or breaker to prevent additional damage. 2) If you smell gas, evacuate immediately and call 911 before contacting us. 3) For water leaks, place a pan or towels under the air handler and shut off the condensate pump, if accessible. 4) Keep doors and windows closed in winter or shaded in summer to retain inside temperature. 5) Gather any warranty paperwork and recent service records—this helps the technician diagnose faster once on site.
How can I reduce the chances of future HVAC emergencies?
The best prevention is routine maintenance. We recommend spring AC tune-ups and fall furnace or heat-pump inspections, which include cleaning coils, checking refrigerant charge, tightening electrical connections, lubricating motors, inspecting heat exchangers, and replacing air filters. Members of our Huntland Comfort Club receive these visits plus priority scheduling, no overtime fees, and repair discounts. Maintaining clear outdoor unit airflow, keeping vents unblocked indoors, and changing filters every 30–90 days will also minimize breakdowns and extend equipment life.