Certified Technicians
Certified Technicians | HVAC Unit Replacement | Heating and Air Conditioning
When your comfort is on the line, HEP’s certified technicians bring decades of hands-on expertise to every furnace, heat pump, and air conditioner they install. We start with a detailed load calculation to make sure your new system is perfectly sized, then walk you through energy-efficient options that can lower monthly bills and boost indoor air quality. From removing the old equipment to fine-tuning the final thermostat setting, our pros treat your home with white-glove care—shoe covers, drop cloths, and a spotless cleanup included.
Choosing HEP for your HVAC unit replacement means 24/7 emergency support, transparent upfront pricing, and workmanship that’s backed by iron-clad warranties. Whether you’re facing an unexpected breakdown or planning a proactive upgrade, we’ll schedule around your life, file any utility rebates on your behalf, and leave you with a system ready to beat Tennessee’s hottest summers and chilliest winters.
FAQs
How do I know it’s time to replace my HVAC unit rather than repair it?
Most systems last 10–15 years. If your unit is in that age range, needs frequent repairs, struggles to reach the set temperature, produces unusually high energy bills, or uses R-22 refrigerant (now phased out), replacement is usually more cost-effective. Our certified technicians can perform a full diagnostic and cost-benefit analysis to confirm whether a new system will save you money over continued repairs.
What is involved in an HVAC replacement visit with your certified technicians?
We start with an on-site assessment that includes Manual J load calculations to determine the correct system size, ductwork inspection for leaks or sizing issues, and an energy-efficiency consultation. On installation day, we safely remove the old equipment, set the new indoor and outdoor units, adapt or replace refrigerant lines and electrical connections, pressure-test and evacuate the system, charge it with refrigerant, and perform a full operational check. Finally, we review thermostat settings and maintenance tips with you.
How long does a typical HVAC replacement take?
A straightforward like-for-like replacement generally takes 4–8 hours. Projects that require duct modifications, electrical upgrades, or adding indoor air-quality accessories may extend to 1–2 days. We schedule efficiently, arrive with all necessary equipment, and keep you informed during every phase so downtime and disruption are minimal.
How do I choose the right size and efficiency rating for my new system?
Size and efficiency are determined by your home’s square footage, insulation levels, window orientation, local climate, and budget. Our technicians calculate the exact cooling (tons) and heating (BTUs) load, then present options with SEER2 (cooling) and AFUE or HSPF2 (heating) ratings. Higher efficiency units cost more up front but reduce utility bills up to 30 %, often paying for themselves within a few years. We also advise on available rebates and tax credits for ENERGY STAR-certified models.
What does an HVAC replacement cost, and do you offer financing or rebates?
Costs vary widely—typically $5,000–$12,000 for a complete residential system—depending on capacity, brand, efficiency, ductwork changes, and accessory add-ons. We provide transparent, itemized quotes and several payment options, including 0 % APR promotional financing (subject to credit approval). Federal, state, utility, and manufacturer rebates can further reduce your net cost; we handle all paperwork to maximize your savings.
What kind of warranty and post-installation support do you provide?
All new systems come with a 10-year manufacturer parts warranty when registered within 60 days. We add our own 1-year labor warranty (extendable to 10 years with a maintenance agreement). Our certified technicians perform a complimentary tune-up at the 1-year mark and offer affordable preventive maintenance plans that include biannual inspections, priority scheduling, and discounted repairs—protecting your investment and keeping your comfort worry-free.