Emergency Repair

Emergency Repair | Air Conditioning | Heating and Air Conditioning | Jamestown

When the Tennessee heat sneaks indoors and your comfort disappears, HEP is already on the way. Our Jamestown technicians are on-call day and night, rolling out with fully stocked trucks to diagnose and revive your air conditioning fast. We service every make and model, quote transparent prices before any work begins, and back each repair with the same hometown integrity we’ve shown for decades.

Whether it’s a mysterious clank, weak airflow, or a total system shutdown, we pinpoint the problem quickly and restore efficient, reliable air conditioning so you can breathe easy again. From first call to final test run, you’ll feel the difference of a team that treats your home like their own—professional, punctual, and always prepared for an emergency.

FAQs

What counts as an air-conditioning emergency in Jamestown?

Any situation that threatens your family’s comfort, safety, or property is considered an emergency. Examples include total system failure during a heat wave, electrical smells or smoke coming from the air handler, refrigerant leaks, frozen coils that may cause flooding, and loud grinding or banging noises that signal possible compressor damage. If you are unsure, call us; our dispatcher will help you decide whether immediate service is needed.

How fast can your technicians reach my home or business?

Because our service center is located right in Jamestown, we maintain on-call teams around the clock. In most ZIP codes we can arrive within 60–90 minutes of your call, often faster during normal traffic conditions. When severe weather or widespread outages slow travel, we’ll give you real-time updates so you know exactly when help is on the way.

Are emergency AC repairs available 24/7, including weekends and holidays?

Yes. We staff certified HVAC technicians every night, weekend, and major holiday. Our phone lines never close, and a live representative—not an answering machine—will collect your information, dispatch the closest qualified technician, and stay in contact until the job is finished.

What types and brands of air-conditioning systems do you service?

Our team is factory-trained to diagnose and repair central split systems, heat pumps, ductless mini-splits, rooftop package units, and commercial chillers. We work on all major manufacturers, including Carrier, Trane, Lennox, Goodman, Rheem, York, Mitsubishi, Daikin, and American Standard. If parts are brand-specific, we carry common components on our trucks and have local supplier agreements for rapid pickup of specialty items.

Is there anything I should do before the technician arrives?

For your safety, turn the thermostat to OFF, and if you smell burning or see sparks, shut off the breaker that controls the AC. Clear a path to the indoor air handler and outdoor condenser so the technician can work quickly. If water is leaking, place towels or a shallow pan under the source and move valuables out of the way. Do not attempt to open panels or add refrigerant yourself—improper handling can void warranties and create hazards.

How is the cost of emergency AC repair calculated, and what payment options do you accept?

We charge a flat emergency diagnostic fee that covers travel, system inspection, and a written assessment. Once the problem is identified, you receive a fixed-price quote for parts and labor; no work begins without your approval. Overtime premiums apply only for midnight-to-6 a.m. calls and major holidays. We accept Visa, MasterCard, Discover, American Express, checks, and cash. Financing is available on repairs over $500 upon credit approval.