Emergency Response
Emergency Response | Air Conditioning | Heating and Air Conditioning | Jasper
When the summer heat in Jasper turns relentless, one call to HEP brings a calm rush of cool air back into your life. Our 24/7 emergency team arrives fast, fully stocked, and ready to diagnose and repair any make or model on the spot—no rescheduling, no excuses. You get upfront pricing, clear explanations, and technicians who treat your home as carefully as their own, so the only thing you’ll notice is the refreshing comfort flowing through every room.
From blown capacitors and refrigerant leaks to total system failures, our experts don’t just patch problems; they restore efficiency, protect warranties, and optimize performance for the long haul. Trust HEP’s emergency response heating and air conditioning specialists to keep your air conditioning running smoothly through every sudden spike in temperature—because comfort shouldn’t have to wait until morning.
FAQs
What situations count as an air-conditioning emergency and when should I call for immediate service in Jasper?
Any time your AC stops cooling during extreme heat, trips breakers repeatedly, leaks water or refrigerant, makes burning or electrical smells, or will not power on at all, it is considered an emergency. In Jasper’s hot, humid summers, indoor temperatures can climb rapidly and pose health risks to children, seniors, and pets. If the problem could lead to property damage (like ceiling leaks) or personal safety issues, call us right away. We have technicians on standby 24/7 to restore cooling and prevent further complications.
How fast can your technicians get to my home or business for an emergency AC repair in Jasper and nearby areas?
Because we station on-call crews throughout Walker County, our average response time inside the Jasper city limits is 60–90 minutes, even on nights and weekends. For customers in outlying communities such as Cordova, Carbon Hill, or Curry, arrival typically ranges from 90 minutes to two hours depending on traffic and weather. When you call, our dispatcher gives you a live ETA and keeps you updated until the technician arrives.
Are your emergency air-conditioning services really available 24/7, including holidays?
Yes. Heating and cooling failures do not follow a 9-to-5 schedule, so neither do we. Our emergency hotline is staffed around the clock, 365 days a year—Thanksgiving, Christmas, and the Fourth of July included. Whenever you call, a trained HVAC professional answers or returns your call within minutes, gathers the details, and immediately dispatches the next available NATE-certified technician.
What steps should I take before the emergency technician arrives to protect my home and system?
First, turn off the AC at the thermostat and at the breaker if you smell burning or see sparks to avoid electrical hazards. If water or refrigerant is leaking, place towels or a shallow pan under the unit to catch drips and prevent ceiling or floor damage. Keep pets and children clear of the equipment, and note any error codes flashing on the thermostat or indoor unit—they can help our technician diagnose faster. Finally, have your system’s model number and any warranty paperwork handy if possible.
How much does emergency AC repair cost, and are there extra fees for after-hours service?
Emergency diagnostics carry a flat fee that covers travel, system inspection, and a written estimate; this fee is slightly higher after 6 p.m. and on weekends/holidays due to overtime labor rates. Once the issue is identified, the technician presents upfront pricing for parts and repairs, so you approve everything before work begins—no surprise charges. We also honor manufacturer warranties and offer financing options for major repairs to ease unexpected costs.
Can you repair any brand or type of air-conditioning system during an emergency visit?
Absolutely. Our technicians are factory-trained on all major residential and light-commercial brands, including Trane, Carrier, Lennox, Goodman, Rheem, and Daikin. We stock common universal parts on our service trucks and have after-hours access to local supply houses for less common components, so most cooling emergencies are resolved in a single visit. Whether you have a traditional split system, heat pump, ductless mini-split, or packaged rooftop unit, we have the tools and expertise to get it running again quickly.