Rock-solid Warranties
Rock-solid Warranties | Air Conditioning | Heating and Air Conditioning | Jasper
When the summer sun turns Jasper into a furnace, HEP’s rock-solid warranties give you confidence that your air conditioning system will keep its cool. Our certified technicians install, repair, and maintain units with a level of craftsmanship backed by guarantees that actually mean something—no fine print surprises, no last-minute fees, just dependable comfort you can feel the moment you walk through the door.
From same-day emergency service to routine tune-ups that stretch the lifespan of your equipment, we treat every home like it’s our own. Trust HEP to deliver relentless reliability, energy-saving performance, and customer care that’s as refreshing as the chill coming from your vents. Breathe easy, relax completely, and let us handle the rest.
FAQs
What does the Rock-Solid Warranty cover on a new air-conditioning system?
Our Rock-Solid Warranty provides two levels of protection. First, all major components that come from the manufacturer—such as the compressor, condenser coils, blower motor, and control boards—are covered for parts replacement. Second, we back our craftsmanship with a no-questions-asked labor guarantee, meaning any workmanship-related issues (refrigerant leaks, duct connections, drainage problems, etc.) will be repaired at no cost to you. In short, both factory parts and our installation labor are fully protected.
How long does the warranty last, and can it be extended?
Standard coverage is 10 years on manufacturer parts and 2 years on labor. Because every Jasper home and budget is different, we also offer optional extensions: a 12-year parts upgrade and a 5- or 10-year labor extension. Extended plans can be purchased any time within the first 12 months after installation, and they add the same bumper-to-bumper protection you receive on day one.
Is the warranty transferable if I sell my home in Jasper?
Yes. You can transfer the remaining balance of both the parts and labor portions of the Rock-Solid Warranty to the new homeowner for a small $99 administrative fee. This transfer must be completed within 60 days of closing. A transferable warranty is a great selling point, giving the buyer confidence that their cooling system is protected well into the future.
What routine maintenance is required to keep the warranty valid?
The only requirement is that you maintain the unit in accordance with the manufacturer’s guidelines. That typically means two professional tune-ups per year—one in spring before cooling season and one in fall before heating season. During each visit our certified technicians will clean coils, change filters, check refrigerant charge, and document all findings. Skipping annual maintenance or using unlicensed contractors may void warranty coverage.
How do I file a warranty claim if my air conditioner stops working?
Just call our Jasper office 24/7 or submit a service request on our website. We dispatch a technician—often the same day for no-cool events. The tech will diagnose the issue, confirm coverage, and order any needed parts. Because we file claims directly with the manufacturer, you never have to chase paperwork or wait for reimbursements. All you pay is any remaining balance on your service plan, if applicable; otherwise the repair is 100 % covered.
Does the warranty cover labor as well as parts for repairs?
Absolutely. Many HVAC warranties cover only parts, leaving homeowners responsible for labor, which can be the most expensive portion of a repair. Our Rock-Solid Warranty includes both. If your blower motor fails, for example, we replace the motor and absorb the labor cost associated with removal, installation, and calibration. This comprehensive coverage is one of the key benefits that sets our Jasper heating and air-conditioning company apart.