24/7 Emergency Service
24/7 Emergency Service | Heat Repair | Heating and Air Conditioning | Jasper
When the chill sets in and your furnace calls it quits, HEP’s 24/7 emergency team is already on the road to your Jasper home. One call brings a certified technician equipped with the right tools, parts, and know-how to diagnose the problem fast—no waiting until morning, no shivering through the night. From igniters and thermostats to blower motors and gas valves, we handle every aspect of heat repair with transparent pricing and the friendly service our neighbors have trusted for decades.
Because breakdowns don’t check the clock, neither do we. Whether it’s a holiday blizzard or a midnight cold snap, HEP restores comfort quickly, cleans up the workspace, and backs every job with a satisfaction guarantee. Don’t bundle up around space heaters—call the local pros who turn emergencies into warm memories, and discover why Jasper counts on HEP for reliable, round-the-clock heat repair.
FAQs
What situations are considered a heating or cooling emergency?
Any scenario where your furnace, heat pump, or air conditioner has completely stopped working, is blowing only cold air in winter or hot air in summer, is producing a burning smell, tripping breakers, or leaking refrigerant or water qualifies as an emergency. In Jasper’s humid subtropical climate, loss of heat during a cold snap or loss of cooling during a heatwave can pose health risks—especially for children, older adults, and pets—so we treat these calls with the highest priority 24/7.
How fast can your technicians reach my home in Jasper after I place an emergency call?
Because our service trucks are strategically staged throughout Walker County, our average door-to-door response time inside the Jasper city limits is 60 minutes or less, day or night, weekends and holidays included. You’ll receive a text or phone update with your technician’s real-time ETA so you know exactly when help is arriving.
Do you charge extra for nights, weekends, or holiday emergency visits?
We never charge hidden fees. After-hours and holiday calls incur a modest emergency dispatch fee that covers technician overtime and extended parts-house access. The fee is quoted in writing before any work begins, and you still receive the same flat-rate pricing on parts and labor that we offer during regular business hours—no surprise surcharges or open-ended hourly rates.
What brands and systems can you diagnose and repair during an emergency?
Our NATE-certified technicians carry factory training and stock common OEM and universal parts for all major HVAC brands, including Trane, Carrier, Lennox, Rheem, Goodman, Bryant, York, and American Standard. We service gas and electric furnaces, heat pumps, mini-splits, packaged units, and dual-fuel systems up to 20 tons. If a specialty part must be ordered, we provide temporary heat solutions such as safe space heaters at no extra charge.
Is there anything I should do before the technician arrives?
For safety, turn the system off at the thermostat and, if you smell gas or see smoke, shut off the main gas valve and evacuate the area. Note any error codes on the thermostat or control board and clear a pathway to the indoor and outdoor units. If temperatures are extreme, gather family members in one interior room, wear layered clothing or use fans, and keep doors and windows closed to conserve conditioned air.
Are your emergency-service technicians licensed, insured, and background-checked?
Yes. All field personnel hold Alabama HVAC Contractor or Apprentice cards, carry $2 million in liability insurance, and pass annual background and drug screenings. Our company is bonded and maintains an A+ rating with the Better Business Bureau. We back every emergency repair with a 1-year parts and labor warranty, giving you peace of mind long after the problem is fixed.