Industry-leading Guarantees
Industry-leading Guarantees | Heat Repair | Heating and Air Conditioning | Jasper
When the cold settles over Jasper, you deserve the certainty that your home will stay warm no matter what. HEP backs every heat repair visit with industry-leading guarantees that cover both workmanship and parts, so you never have to worry about surprise breakdowns or hidden costs. Our certified technicians arrive on time, diagnose the issue quickly, and fix it right the first time—then stand behind their work with promises you can actually read and rely on.
From priority scheduling to our 100% satisfaction pledge, we make sure your comfort is never left to chance. If your heater falters after we leave, we return at no extra charge until you’re cozy again. That’s the HEP way: transparent service, unbeatable guarantees, and a warmer Jasper home all season long.
FAQs
What do your industry-leading guarantees cover for heat repair services in Jasper?
Our guarantees protect you on three fronts: quality, timeliness, and long-term reliability. First, we guarantee that every heat repair is performed by a licensed, factory-trained technician who follows manufacturer specifications. Second, we back all replacement parts with a minimum two-year parts & labor warranty—double the regional standard—so if a component we installed fails within that time frame, we repair or replace it at no charge. Finally, we provide a written 100 % Satisfaction Guarantee: if you’re not completely satisfied with the repair workmanship or the system’s performance within the first 12 months, we’ll make it right or refund your money.
How fast can you respond to a no-heat emergency in Jasper, and is same-day service guaranteed?
Because Jasper winters can dip below freezing, we staff a dedicated emergency dispatch team 24/7 during the heating season. Calls received before 5 p.m. qualify for our Same-Day Heat-On Guarantee: we will have a technician at your door and heat restored that day, or the diagnostic fee is waived and we give you a $100 credit toward the repair. After-hours calls are answered within one hour, and we arrive in fully stocked service vehicles to minimize trips for parts.
Are your technicians certified to work on all brands and models of furnaces and heat pumps?
Yes. Every field technician holds NATE (North American Technician Excellence) certification and completes at least 40 hours of factory and in-house training annually. That training covers gas furnaces, electric furnaces, dual-fuel systems, mini-splits, and geothermal heat pumps from major manufacturers such as Trane, Carrier, Lennox, Rheem, Goodman, Bosch, and more. Our breadth of expertise allows us to honor the original manufacturer warranty while applying our own guarantees to the repair.
Do your repair guarantees include both parts and labor, and how long do they last?
Absolutely. Our Standard Repair Guarantee covers 24 months of parts and labor on any component we replace. For customers enrolled in our ComfortCare maintenance plan, that protection extends to 36 months. There are no prorated clauses or hidden service fees—if a covered component fails during the guarantee period, we fix it free, including any diagnostic time, travel, and after-hours charges.
Can your guarantees help lower my long-term heating costs?
Yes. By ensuring that high-quality parts are installed correctly the first time—and by covering those parts for up to three years—we reduce repeat breakdowns and the associated service fees. In addition, every repair includes a complimentary efficiency check and filter replacement. Our data show that Jasper homeowners who take advantage of our guarantee program and follow our maintenance recommendations save an average of 12-15 % on annual heating energy costs compared to those who do not.
What should I do if my system fails again after a repair that was covered by your guarantee?
Simply call our local Jasper service line and reference your original work order number (also emailed to you after the repair). We prioritize guarantee callbacks and will schedule your visit within 24 hours. The technician will diagnose the problem, verify coverage, and complete the repair at no cost to you. If the issue is unrelated to the original repair, we’ll explain the findings, provide upfront pricing, and apply a 10 % loyalty discount for being a guarantee customer.