Emergency Crew
Emergency Crew | Heat Repair | Heating and Air Conditioning | Jellico
When the temperature nosedives in Jellico and your furnace falters, HEP’s emergency crew is already on the move. We answer calls 24/7, arriving fast with fully stocked trucks, factory-trained technicians, and a passion for restoring warmth to homes and small businesses. From igniter failures and blower motor breakdowns to thermostat glitches, our specialists diagnose problems on the spot and explain every option before the work begins.
Choose our heat repair service and you’ll feel the HEP difference: transparent pricing, respectful pros who leave no mess behind, and workmanship backed by rock-solid warranties. While others might schedule you days out, we make sure your comfort is measured in minutes—so you can get back to cozy evenings and restful nights, even when winter hits its hardest.
FAQs
What types of heating systems can your Jellico emergency crew repair?
Our certified technicians are trained to diagnose and repair furnaces (gas, electric, and oil), heat pumps, ductless mini-splits, and packaged HVAC units. No matter the brand or model, we carry common replacement parts on our service trucks so most issues can be fixed on the first visit.
How quickly can you arrive for an emergency heat repair in Jellico?
We provide true 24/7 emergency service, including nights, weekends, and holidays. For customers inside Jellico city limits we typically arrive within 60 minutes of your call, and for surrounding Campbell County locations we aim for a 90-minute or less response time.
What should I do while waiting for the technician if my heater stops working?
Turn the thermostat off to prevent further damage, check your breaker panel for a tripped switch, and make sure air vents are unobstructed. If you suspect a gas leak, evacuate immediately and call the gas company. Avoid using space heaters with extension cords and dress in layers to stay warm until we arrive.
How much does an emergency heat repair visit cost?
Our up-front pricing includes a flat diagnostic fee that covers travel and complete system inspection. After the diagnosis, you will receive a written quote for the repair before any work begins. Evening, weekend, or holiday calls do have a modest after-hours surcharge, but there are no hidden fees and we accept major credit cards, checks, and financing options.
Will my manufacturer’s warranty stay valid if you perform the repair?
Yes. We follow manufacturer specifications and use OEM or high-quality equivalent parts, so your existing equipment warranty remains intact. After the repair we provide detailed documentation you can keep for your records.
How can I reduce the chance of future heating emergencies?
Schedule biannual preventive maintenance, usually in early fall and spring. During these visits we clean burners and coils, test safety controls, check refrigerant levels, and calibrate your thermostat. Regular maintenance improves efficiency, extends equipment life, and helps us spot small issues before they become costly breakdowns.