Upfront Pricing
Upfront Pricing | Heat Repair | Heating and Air Conditioning | Jellico
When a Jellico cold snap creeps in and your furnace falters, HEP’s upfront pricing heating and air conditioning experts are ready to restore the comfort you count on. Our certified technicians arrive fast, diagnose precisely, and give you a clear, flat-rate quote before any work begins—so you’ll never be surprised by overtime fees or add-ons. From igniter issues to airflow problems, we bring the parts, know-how, and neighborly service that have made us East Tennessee’s go-to team for reliable heat repair.
Every visit is backed by our 100% satisfaction guarantee and a commitment to treating your home like our own. Whether you call at noon or 2 a.m., you get courteous pros, fully stocked trucks, and workmanship that lasts long after the Jellico frost melts away. Warmth is priceless, but the price you agree to with HEP never changes—schedule today and feel the difference transparency makes.
FAQs
What does “upfront pricing” mean for my heating repair in Jellico?
Upfront pricing means you know the exact cost of your heat repair before any work begins. During our diagnostic visit we perform a full system evaluation, explain the issue, present all viable repair options, and quote a flat, written price for each. That price will not change—even if the job takes longer than expected—so you never face surprise labor fees or hidden add-ons.
Which types of heating equipment can you service or repair?
Our certified HVAC technicians repair and maintain a full range of residential and light-commercial heating systems, including gas and electric furnaces, heat pumps, mini-split units, packaged rooftop units, and dual-fuel systems. We carry common replacement parts on our service vehicles to solve most problems in one visit, no matter the make or model.
Do you offer emergency heating repair services in Jellico?
Yes. We provide 24/7 emergency response throughout Jellico and surrounding Campbell County communities. A live dispatcher answers your call at any hour, dispatching the on-call technician who will arrive equipped to diagnose and repair your heater that same night whenever parts are available. Emergency service is also billed at an upfront, flat rate—no overtime multipliers.
Are your technicians licensed and insured?
Absolutely. All of our technicians hold current Tennessee HVAC licenses, EPA refrigerant handling certification, and manufacturer-specific training credentials. The company is fully insured for workers’ compensation and general liability, giving you complete peace of mind while work is performed on your property.
How quickly can I schedule a heat repair appointment?
In most cases we can schedule same-day or next-day service. During peak winter demand we guarantee a service window within 24 hours for Jellico residents enrolled in our Comfort Club maintenance plan, and we strive to keep wait times under 48 hours for all other customers. You can schedule by phone, web chat, or our online booking form.
Do you back your repairs with any guarantees or warranties?
Yes. Every repair comes with a 1-year parts and labor warranty in writing. If the exact same component we replaced fails within 12 months, we’ll repair or replace it at no charge. In addition, our 100% Satisfaction Guarantee allows you to call us back within 30 days if you feel the original problem was not fully resolved at no additional cost.